Clayton NC Heating & Air Conditioning Services
Local Reviews
for Clayton, NC
Customers say: The recent reviews exhibit a positive overall sentiment, with a slight inclination towards the positive. The reviewers express satisfaction with the services provided, highlighting the helpfulness, expertise, and professionalism of the technicians. They mention the timeliness, efficiency, and quality of the work done. Additionally, the reviewers appreciate the courteous and respectful behavior of the technicians, as well as their willingness to answer questions and provide detailed explanations. The positive reviews also mention the positive experiences with the company's customer service, including the ease of scheduling appointments, the clarity of the pricing, and the overall positive impression left by the technicians. However, it's worth noting that the negative reviews are fewer in number and do not contain any significant negative sentiment. Overall, the reviews suggest that customers have had positive experiences with Jackson and Sons and would recommend their services to others.
Our Reviews by City
Excellent Service
Bobby - Clayton, NC 27527
Professional, courteous and efficient
Great
Durwood - Clayton, NC 27520
Landen and his trainee were helpful, knowledgeable and polite. We are pleased with his service and impressed. He represents your company well. Thanks.
Excellent Service
Little - Clayton, NC 27520
Matthew is very knowledgeable and provided excellent service.
Connie - Clayton, NC 27527
Matthew did a great job in accessing my HVAC and making suggestions for improvements to maintain our system. He represents your company very well and I would recommend your company because of him.
Excellent Service
Bobby - Clayton, NC 27527
Technician was professional, efficient and even caught a potential big electrical issue. Repaired promptly, could not have asked for better service!
Very professional!
Amelia - Clayton, NC 27527
I appreciate the professionalism from my first service with Jackson and Sons on my HVAC unit.
Very good
David - Clayton, NC 27520
Excellent work
Ernie - Clayton, NC 27527
Excellent Service
Bobby - Clayton, NC 27527
Tyler was prompt, efficient, professional and did a great job!
Semi annual check up.
Thomas - Clayton, NC 27520
Great experience. Technician was very learned in HVAC. Did a very thorough job on the 6 month service. Highly recommend Jackson and sons.
Excellent service !!!
Laura - Clayton, NC 27520
Ricardo was very personable. Polite and informative. Nice guy!!
Excellent Service for 18 years
Deborah - Clayton, NC 27520
It eases my mind to know that Jackson & Sons will be thoroughly checking my HVAC twice a year. Just had my cold season check this a.m. with Ricardo T. He's an excellent representative for J&Sons: personable, explains anything I have a question about, polite. Love this company!
Good service
Virginia - Clayton, NC 27527
I am grateful that the gas finally was connected to my furnace just prior to the cooler temperatures.
great service
Virginia - Clayton, NC 27527
I appreciated his time spent doing the installation.
Great service
REID - Clayton, NC 27527
Through and informative
Professional
Tom Wooditch - Clayton, NC 27527
Landen was Professional and very conscientious throughout the entire process
Excellent Service
CASTRAT - Clayton, NC 27527
Excellent Service
Michael - Clayton, NC 27527
Matt was very knowledgeable, pleasant and engaging with his customers!! It was a great customer service experience!
Excellent Service
MILLS - Clayton, NC 27520
Jackson & Sons sent a professional, knowledgeable and respectful technician, Landen H. , to inspect and service our heating and cooling system. Landen was thorough with his inspection and servicing of the unit. He answered my questions and provided information that was most helpful.
Quick and Comprehensive service
GOEDEN - Clayton, NC 27520
I have used Jackson and Sons for a few years now and have yet to have a negative interaction with the company. They came out within 6 hours of my phone call to the comapny to help with my HVAC unit. Sourced and fixed the issue within an hour. Solid tech and service.
Work fine but no contact
Sophia - Clayton, NC 27527
I’m guessing he spoke with the renter. Which is fine. The renter said everyone was super respectful. But maybe a call after it was done? I got a text that it was done.
Excellent communication
Sophia - Clayton, NC 27527
He did a good job of explaining things clearly and answering my questions.
Fast, efficient and professional
Bobby - Clayton, NC 27527
Great job! Had our A/C back up and running in less than an hour.
The guys were friendly and courteous and went right to work. They assured us that it was done right this time???
Daniel - Clayton, NC 27520
Excellent service
BENNETT - Clayton, NC 27520
Very professional and explained the different options
Ricardo T.
Tech washed and serviced unit and found no challenges at this time. Tech informed customer start run cap still testing weak customer will get it replaced later on.
Percy M.
Performed CMA Inspection on 2 Gas Furnace split systems. Both systems are performing properly at this time. There are pictures and a performance report attached to this invoice.
Caleb S.
Provided estimate to replace system
Matthew L.
Customer described a banging noise from outdoor unit. Tech found compressor overheated on arrival. Tech inspected indoor zone system while allowing compressor to cool. After starting system back up, tech found true suction pressure drawing down to 20 psi in heat pump heating mode. Switched to cooling mode and defrost and system stabilized. Tech diagnosed outdoor TXV mostly shut down. Cooling mode and emergency heat function normally. Tech left thermostats in emergency heat. Office reports warranty was never registered upon install. Customer reports system is 4-5 years old. Tech quoted full price TXV replacement. Please follow up regarding free replacement quote.
Percy M.
PERFORMED CMA FULL SERVICE ON 2 GAS FURNACE SPLIT SYSTEMS. -GAS FURNACE #1-2005 TRANE R22, 3 TON GAS FURNACE NOT OPERATING IN HEAT MODE DUE TO BAD INDUCER DRAFT MOTOR, PROBLEMS WITH IGNITION OF GAS HEAT. SYSTEM WILL NOT HAVE HEAT UNTIL THIS ISSUE IS RESOLVED. THERE IS AN ESTIMATE PROVIDED FOR REPLACEMENT OF INDUCER DRAFT MOTOR.-SPLIT SYSTEM #2 HAS A SIGNIFICANT AMOUNT OF RUST ON EVAPORATOR COIL, COIL HAS NO LEAKS PRESENT AT THIS TIME. TECH COMPLETED FILTER CHANGE OF 5-20x20x1 FILTERS AND FLUSHED DRAIN LINES. FAN , COMPRESSOR AND BLOWOR MOTOR AMPERAGE WERE INSIDE CORRECT SPECIFICATIONS. TECH REPLACED BATTERIES IN THERMOSTAT FOR SPLIT SYSTEM #2. SPLIT SYSTEM #1 HAS NO HEAT UNTIL INDUCER DRAFT MOTOR IS REPLACED, SPLIT SYSTEM #2 IS PERFORMING PROPERLY. THERE ARE PICTURES AND A PERFORMANCE REPORT ATTACHED TO THIS INVOICE.
Luis R.
Technician found a/h 6 was not heating properly in emergency heat. Technician found the blue thermostat wire was not making contact to the w wires to allow heat strip contactor to pull in. Technician corrected issues system heat strips started up no issues. Checked amp draws and they are within specs.
Aidan T.
- Tech performed start-up on newly installed Goodman gas pack and propane tanks. Purged the gas line of remaining air from tank replacement and confirmed proper operation. - Adjusted LP gas pressures at regulator and gas valve. Confirmed proper orifice size 1.25 per service facts manual for LP. System is heating normally at this time.
Aidan T.
- Tech replaced evaporator coil and filter drier under contractor warranty. - Pressure tested at 350PSI for 10 minutes with 0.4PSI drop. - Pulled vacuum to 380 microns with 87 drop in 1 minute. - Recharged with 8.5lbs R-410A and confirmed charge with PT chart to account for lineset. - Confirmed proper defrost, heat strip, and coil operation. System is operating normally at this time with delta T reading 46 degrees.
Joseph C.
Upon arrival tech found tripped 5 amp fuse tech reset and cycled system and found blower motor only turning on intermittently. Tech found G wire on terminal broken and was causing fuse to trip, tech repaired after approval and cycled system, while running blower belt snapped, tech replaced with new belt after approval system is now back operating properly at this time.
Matthew L.
Tech checked upstairs system first. System did not stay in defrost very long. The sensors read correctly according to the chart. Tech forced defrost twice and system came back out of defrost in one minute. Tech manually defrosted ice from outdoor coil completely. Recorded refrigerant pressures before and after defrosting. Downstairs system was completely thawed on arrival. Customer reports fan blade hitting ice on back side of spine fin coil. There is only about a quarter inch gap between fan blade tip and spine fins. See picture. Tech forced defrost without issue. Defrost sensors ohmed according to the chart. This morning was very cold and wet, but there is a gutter on the roof so units are not directly under watershed. Has gutterguard. Tech asked customer to record pictures and videos of recurring issue. Will confer with office on findings. Customer has maintenance coming up, but wants to get defrosting issues resolved for both systems.
Luis R.
Technician replaced bulb and contactor on package on house. Technician leak searched system and got a couple of hits but nothing conclusive technician recommend added 1 lb of refrigerant system is operating properly at this time wil keep eye on system and double check next visit.
Landen H.
Tech washed and serviced unit and found compressor to be pulling 19.2 rla with rated for 21 rla tech informed customer and let them know we would monitor next vist. Tech found no other challenges at this time. (unit is 6 months old) first service unit is up operating properly after todays service.
Landen H.
Tech washed and serviced unit and found water spiket outside to be leaking when in use under home tech informed customer and would like to have plumbing department come out to fix call booked with technician. Customer did not wish for tech to enter home could not check delta t or thermostat.
Alex R.
Drained and flushed out a 1 year old water heater.
Landen H.
Tech washed and serviced the unit and found water at entryway of crawlspace customer has been informed states that has always been a wet area tech also found dual run capacitor to be testing weak also was notified last visit customer was not interested in replacing at this time unit is up operating properly at this time
Derek J.
Upon arrival tech was informed system was not maintaining heat. Tech inspected system and found the air handler running and calling for heat but condenser was not. Contactor was pulled in but not allowing line voltage through. Tech also tested capacitor on system and found compressor capacitor rated for 30mfd +-5% and reading 25mfd which is below specs. Homeowner approved replacement on contactor and capacitor. Installed new parts and tested system. System is back operational at this time.
Aidan T.
- Customer informed tech that the system was continuously heating regardless of thermostat setting turned off. - Observed heat strips energized with no 24V call from thermostat and no 24V present at heat sequencer low voltage coil, but 240V energized. Noted burnt wires at plug-in connection and overheating. - Received approval and replaced heat sequencer with a 2 pole 40A contactor and removed connection plug, repairing wires with direct splices. - Observed normal heat strip operation but indoor fan continued running with no 24V call. Discovered failed fan relay on fan control board and replaced with a 90-340 relay with approval from customer, increasing fan speed from low (Red) to medium (Blue). - Customer replaced air filters. - Confirmed proper fan and heat strip operation. Recommended premium service agreement; customer will contact office with decision. System is operating normally at this time with 3 startup cycles.
David S.
—Performed CMA Full Service on 5 Split Heat Pumps at Daycare and 1 Package Heat Pump at House. —System 1 - 2011 Lennox Package Heat Pump: Front House: UV Lamp in evaporator coil compartment is burned out and in need of replacement. Provided estimate for lamp. Compressor contactor shows heavy signs of heat damage. Recommend replacement of 1 pole contactor. Provided estimate for contactor. —System 3 - 2020 Trane 3 Ton Split Heat Pump: Kitchen Hallway: Compressor tested bad on medium test. This indicates motor windings insulation has deteriorated and compressor may be due for failure. Addition of a compressor hard start kit may prolong the life of the compressor. —System 4 - 2020 Trane 2.5 Ton Split Heat Pump: School Age: Found condenser on Fault Code 4: Hard Lockout. Preliminary inspection shows that system seems low/void of refrigerant. Found leak detected near refrigerant lines on outside of air handler. Suspect lines have been damaged from items being stored in closet. Re
Alex R.
Pulled Great cover for drain in mechanics bay on the east end of the building and ran the sewer machine through the drain and all the way down the length of the building clearing debris from the main trunk line. Also removed a clean out cover and snaked the drain from the clean out all the way down the length of the building and flushed with several gallons of water while machine was running. Pulled out a wide variety of assorted trash from wire to nuts and bolts and small amounts of sand from the drain system. Drain line is draining really well now added a hose bib for future flushing.
Matthew L.
Customer reports high power bill in comparison to previous home. This is the first winter they have lived here in this house. Tech inspected zoned split system. Tech found 7.5uf blower capacitor reading 11% weak at 6.7uf. Tech suspects system was in a hard lockout due to faulty bypass damper spring. Cycled power to check blower capacitor before confirming lockout. Tested both zone damper motors without issue. Recorded amp draws and refrigerant pressures and tested defrost. Tech found spring inside zone bypass damper stiff and will not allow static pressure adjustment to lower all the way. Bypass damper is not responding correctly with module attached. Damper opens and closes freely with it removed. Tech recommends replacing Honeywell bypass damper module to ensure it opens and closes correctly based on static pressure. Customer would like to plan on first visit around May timeframe. Please order damper and return to replace damper module and capacitor.
Ricardo T.
Tech returned to replace 2 16x25 filters.
Noah C.
Replaced defrost board and monitored operation, system is operating properly. Install warranty.
Spencer C.
Tech found thermostat calling for heat but only sending power to w. Tech verified thermostat Set up as a heat pump. Customer put the old thermostat back on the faceplate and tech found thermostat sending y and heat pump heating correctly. Tech found upstairs zone not calling but zone board putting power on upstairs thermostat. Tech sent a quote to replace zone board.
Spencer C.
Tech found heat strips not running and thermostat was sending 24v to w. W was not wired up at the AHU. TEM 4 system that white and blue wires coming off the heat kit molex plug have to be cut and wires to thermostat w and c. Tech cut wires and connected, now system is running aux heat. Supply temp increased from 97 to 128. Tech recommends ESA, 3 systems.
Luis R.
Technician found calibration for the 824 thermostat was not accurate. Reading 70 and room is at 74. Technician recalibrated thermostat and temperature reading are accurate. Technician did inform customer if it happens again we will need to replace thermostat.