Dunn NC Heating & Air Conditioning Services
Local Reviews
for Dunn, NC
Customers say: The recent reviews exhibit a positive overall sentiment, with a slight inclination towards the positive. The reviewers express satisfaction with the services provided, highlighting the helpfulness, expertise, and professionalism of the technicians. They mention the timeliness, efficiency, and quality of the work done. Additionally, the reviewers appreciate the courteous and respectful behavior of the technicians, as well as their willingness to answer questions and provide detailed explanations. The positive reviews also mention the positive experiences with the company's customer service, including the ease of scheduling appointments, the clarity of the pricing, and the overall positive impression left by the technicians. However, it's worth noting that the negative reviews are fewer in number and do not contain any significant negative sentiment. Overall, the reviews suggest that customers have had positive experiences with Jackson and Sons and would recommend their services to others.
Our Reviews by City
Great Affordable price for an Inspection along with great service
Robbyn - Dunn, NC 28334
I called to have an inspection for my ac/heating system because I HAD a really bad experience with another company that installed my heating/air. Spencer came out and assured me everything was ok. I will be using them after my other warranty goes out.
Efficient, professional, and friendly
5jinglebells - Dunn, NC 28334
Excellent
Jacob - Dunn, NC 28334
Friendly and nice
Great
Lydia - Dunn, NC 28334
Quite, polite, Knowledgeable, committed to his job. Well pleased.
Excellet Service
Miriam - Dunn, NC 28334
Superb Prossionalism
Justin - Dunn, NC 28334
Outstanding work. Matthew was very professional, knowledgeable, and friendly. I would trust Matthew and recommend him.
Excellent service
Margaritta - Dunn, NC 28334
AC Service
WINGATE - Dunn, NC 28334
I appreciate the AC service provided for my older mother. After further analysis, I felt robbed and unappreciated as a customer by your company. I contacted your company after a local company failed to show. I was disappointed with the time it took to arrive on yesterday (told it would be mid-morning), the lack of respect for my time that led to my being late for work, disappointment with the additional charge requested to search for a leak that was thought to exist ($318), not going into the attic to check the split AC system, charging $106 per lb. for R410A, when the average cost is $65 lb. and a final charge of $554 just to add refrigerate to a small AC unit. It feels like your company took advantage of a senior citizen with this extreme charge. This is very sad...I will make sure to share our experience with other potential customers, the BBB and the AG's office.
Response from Jackson & Sons:
Good Afternoon, Our service manager, Adam Thompson has tried to reach you by phone and was unable to leave a message. Please feel free to contact him at your convenience. If you call after 5pm, our after hours phone service will take a message and Adam will return your call. We open at 7:30 am tomorrow and close at 5pm, Adam will be in office all day except during his lunch hour from 11:30 am till 12:30 pm.
Good job has been done
TOBACCO - Dunn, NC 28334
Excellent service and I did sign up a contract to service my home
Great Service, Awesome plan
JOSE - Dunn, NC 28334
Good service
DREXEL - Dunn, NC 28334
Jackson and sons always send good techs to my home and today was no different. Romario was courteous, knowledgeable and friendly.
Excellent service
Ruth - Dunn, NC 28334
The technician was very professional
Great Service
Alexa Hernandez - Dunn, NC 28334
Seth has excellent customer service and communication skills. He explained the entire maintenance process as well as the plans available for purchase. I will continue to schedule maintenance services with Jackson and Sons.
Great Service
Thomas - Dunn, NC 28334
Every time I have had a problem, Jackson & Sons has been here. Brandon is very polite and know his business.
Awesome Service!! Every time I need them they come as soon as they can.
Kathy - Dunn, NC 28334
Awesome Service!! Every time I need them they come as soon as they can.
Kathy - Dunn, NC 28334
Landen H.
Apon arrival customer informed tech that unit wasn’t doing anything tech found air handler to have no power tech found disconnect to be burnt up and melted tech informed customer that we could replace disconnect and wires to unit and also recommended surge protection but could not promise that it would not happen again tech recommended having electrician come out to replace wires from breaker panel to disconnect customer paid house call and will call after electrician fixes wires for maintaince.
Matthew L.
Tech found system not operating due to a tripped float switch and clogged drain. Also found no filter in indoor unit. Installed 20*20 filter. Let Raquel know of findings about drain who approved drain cleaning. Tech cleared drain and tested system. System is back operating. There was a miscommunication about billing vs collecting at time of service. Our office approved billing and requested payment within 30 days.
Matthew L.
Tech returned and replaced failed igniter with OEM hot surface igniter. Tech tried to check inlet gas pressure, but pressure tap is stripped out. Once burner lit, tech found manifold pressure on negative pressure burner to be -0.1 " WC. Tech adjusted it to -0.2" WC per data plate. Tech billed for repair. System is heating. Tech recommends getting all systems in CMA commercial maintenance.
Landon C.
Field supervisor provided customer with proposal for replacement system.
Aidan T.
(1999 Ruud Gas Pack) - Customer informed tech that the system runs intermittently, but not consistently when thermostat is calling for heat. - Found corroded burners, flame sensor, and igniter. - Found heavily damaged fire wall with holes exposing the air supply to the burner section of the system; previously repaired by another company. Inspected the heat exchanger and observed no damage. - Recommended system replacement on account of age, costly repairs, and safety concerns. Turned over to field supervisor and will provide estimate tomorrow. Turned power and gas off.
Josh W.
- Techs relocated thermostat due to inability to access existing line in the attic (mobile home). - Replaced full length of thermostat wire and installed no splices. Installed a Vision Pro thermostat and did not connect to Wi-Fi or scheduling per customer request. - Sealed old thermostat wire holes and confirmed proper operation. System is operating normally at this time.
Bryce C.
Provided quote to replace gas furnace
Matthew L.
Tech found large 12 year old Trane Voyager gas pack not heating. Tech confirmed failed igniter. Tech confirmed it is getting 108 volts, but not glowing. Customer reports igniter has been replaced 6 or 7 times recently. Says system will heat for a little while until igniter fails again. Tech could not remove top screw holding igniter in place. Placed WD40 on screw. System has a negative pressure gas valve that requires -.2" WC upon ignition. Tech confirmed gas valve is working properly. Installation manual says unit needs 2.5" WC natural gas supply to unit. Tech recommends ordering OEM part and verifying gas pressures with gas pack running in heat. Unable to determine why gas pack has had 6 or 7 failed igniters at this time. Brian Mcneill approved ordering OEM igniter and returning to replace and verify gas pressures. Let him know that there may be more underlying issues that will need to be repaired. Billed service call per office.
Aidan T.
- Tech found blank Focus Pro 5000 thermostat upon arrival due to failed fuse. - Examined all low voltage wires in compressor compartment, finding no shorts. - Inspected each thermostat wire individually noting no continuity or ohm resistance between any wires, disconnected from equipment and thermostat. Disconnected thermostat wires from equipment and energized each circuit individually, finding no challenges with operation. Reconnected thermostat wires to equipment and energized each thermostat wire manually, observing fuse failure when Y1 circuit is energized. - Thermostat wires are shorted and need to be replaced. Two technicians are required to replace full 30’ (approximate) length of wire. - Tech isolated G, C, R, and W circuits to operate the heat strips until the thermostat wire is replaced. Advised customer to only use emergency heat setting on thermostat. Office will contact customer regarding price for repairs. Customer is not home until 15:30; indoor access is required.
Derek J.
Upon arrival tech was informed thermostat was blank. Inspected and found low voltage fuse blown in system. Removed and installed resettable fuse. Blower came on but when tech checked thermostat the display was still blank. Checked for voltage at system, splice inside house and at thermostat and all had 24v indicating a failed thermostat. Homeowner would like to replace under ECOBEE warranty. Installed a FP5000 to get system back running. Will need to order new ECOBEE thermostat and contact homeowner to return and install. Emailed estimate to replace thermostat to homeowner. System is back operational at this time.
Caleb S.
Provided estimate to replace a 3 ton split heat and duct system and a 2 ton split heat pump
Jerry H.
Replaced 25 amp breaker for ac with 20 amp bolt on breaker and replaced 40 amp breaker for heat with 30 amp bolt on breaker.
Norman A.
Replace tank to bowl kit
Percy M.
PERFORMED CMA FILTER CHANGE. FILTER CHANGE IS COMPLETE, THERE ARE PICTURES AND A FILTER CHANGE REPORT ATTACHED TO THIS INVOICE
Percy M.
PERFORMED CMA FILTER CHANGE. FILTER CHANGE COMPLETED, THERE ARE PICTURES AND A FILTER CHANGE REPORT ATTACHED TO THIS INVOICE.
Percy M.
PERFORMED CMA FILTER CHANGE. FILTER CHANGE COMPLETE, THERE ARE PICTURES AND A FILTER CHANGE REPORT ATTACHED TO THIS INVOICE.
Logan P.
Tech performed service on goodman split system. Tech did not wash unit throughly due to no water source. Tech used customers sprayer to spray down unit with water. Customer renewed maintenance plan. Customer also stated would like tech to come back for future services. Delta t is within specification and customer is satisfied with today’s service. Found no challenges at todays visit.
Spencer C.
Tech found system design is very typical for a mobile home application. Tech verified airflow is not bypassing the coil. Tech inspected ductwork. Tech also tested pressures and found no issues. Normal head pressure in heat mode and normal superheat in AC indicates proper airflow across the coils. Customer recently had work done from another company that stated the coil was open and filters were place on top of the coils. Tech explained that this is also typical of a mobile home furnace and would not cause any airflow issues.
Aidan T.
- Tech measured relative humidity in crawl space reading 55.8%, inspected ductwork and foundation vents. No signs up moisture accumulation and all ducts are suspended and in working condition. Customer stated that the system has been operating normally. Ned to send bill. No email address available.
Caleb S.
Emailed proposal to customer. She has to speak with her mom before making a decision. Will follow up tomorrow morning to see if decision has been made.
Norman A.
Ran new lines under the church to the baptism area and piped in an electronic Moen emergency shut off valve on the main water line.
Chris M.
Came to price an automatic Moen ball valve.
Tyler T.
Tech washed and serviced unit per service agreement, tech found no challenges at today’s visit, customer renewed esa, system is back up and running and holding a delta T of 20+ degrees
Tyler T.
Tech washed and serviced unit per service agreement, tech found no challenges at this time, system is back up and running and holding a delta T of 20 degrees
Spencer C.
Tech performed premium ESA service. System is operating properly at this time and is in good condition. Customer rerenewed plan.