Faison NC Heating & Air Conditioning Services
Local Reviews
for Faison, NC
Customers say: The recent reviews exhibit a positive overall sentiment, with a slight inclination towards the positive. The reviewers express satisfaction with the services provided, highlighting the helpfulness, expertise, and professionalism of the technicians. They mention the timeliness, efficiency, and quality of the work done. Additionally, the reviewers appreciate the courteous and respectful behavior of the technicians, as well as their willingness to answer questions and provide detailed explanations. The positive reviews also mention the positive experiences with the company's customer service, including the ease of scheduling appointments, the clarity of the pricing, and the overall positive impression left by the technicians. However, it's worth noting that the negative reviews are fewer in number and do not contain any significant negative sentiment. Overall, the reviews suggest that customers have had positive experiences with Jackson and Sons and would recommend their services to others.
Our Reviews by City
Excellent Service
Claudia - Faison, NC 28341
Alex was kind an professional. I am totally satisfied!
Excellent
Nelson Hibbs - Faison, NC 28341
Great service guy very knowledgeable
Great service!
Ashley - Faison, NC 28341
Excellent
SAMPSON - Faison, NC 28341
AWESOME
OAKES PAM - Faison, NC 28341
Matt was very professional and done an excellent job at servicing our heating and cooling system
Excellent service I truly thank ya'll 👊❤❤❤
Ruth - Faison, NC 28341
Today was my first time calling on Jackson & Son heating/Ac system & I got satisfied by Mr.Donnie he was very respectful & kind he talk with me with quality manners & got heat back going I'm very pleased!!!
Repair/replace
Sharon - Faison, NC 28341
winter check up
LOUIS - Faison, NC 28341
Wayne did a good job in diagnosing my problem
Professional Service
SARAH - Faison, NC 28341
Easy and uneventful
good job
LOUIS - Faison, NC 28341
Very professional technician
Olivia - Faison, NC 28341
Glad this person was sent to service my unit. Discussed w me, component that needed replacement & handled this today, as well as doing the maintenance. My unit is 16 yrs old, tech’s knowledge of the equipment & manner of communication w the customer was reassuring. This person is an asset to the company.
Awesome service and Price
Barbara - Faison, NC 28341
I have a contract with Jackson and Son for over 12 years, and I am always pleased, they have a quick response time, and the service tech are always very professional. Once the tech looks over the problem called in, you will receive a price quote immediately. I would without a doubt recommend this company. KUDOS
Tech performed the jod very well.
JOHN - Faison, NC 28341
winter check up
LOUIS - Faison, NC 28341
Great
KING - Faison, NC 28341
Did good job of inspecting product
ALEXANDER - Faison, NC 28341
Appreciated the service!
Great Service
Angela - Faison, NC
HVAC Service
LOUIS - Faison, NC 28341
Tech was very and informing and polite
Great service
Alexander - Faison, NC 28341
The serviceman tyler was knowledgeable of job heater work well after completion .
Good service.
JOHN - Faison, NC 28341
Not knowing exactly what should be done and what was actually done and how well it was done makes it difficult to rate. The service man was extremely courteous and seemed very knowledgeable. But I‘ve had some bad experiences with this company so trusting that the job was completed correctly takes a considerable leap of faith.
Great Service
ANNETTE - Faison, NC 28341
Very thorough service
David - Faison, NC 28341
Very pleased with technician
great service
ROY - Faison, NC 28341
great service from tech
LOUIS - Faison, NC 28341
great services
Buster - Faison, NC 28341
kyle does outstanding work.very nice and answer all my dumb ouestion,very knowlegr.
Spencer C.
Tech found thermostat is blank and 28 volts present between r and c on thermostat terminals. Thermostat has failed. Customer approved a focus pro and tech replaced. System is now heating properly.
Luis R.
Tech verified pressures on system and temperatures are 68 return and 111 supply. Technician found offset was higher then normal. Technician found thermostat was satisfied at 74 but temp inside the house was 68. Tech adjusted the offset and system will be heating properly at this time.
Tyler T.
Tech serviced and washed unit per service agreement, throughout inspection tech leaked searched condensing coils, tech could not pick up any solid leaks at today’s visit, tech found drain pan still leaking, customer stated was going to wait until unit needs to be replaced, the system is back up and running and holding a delta t 20
Tyler T.
Tech washed and serviced unit per service agreement, tech found no challenges at today’s visit, the system is back up and running and holding a delta t of 20+ degrees, tech spoke with customers son about replacing 50 amp breaker customer says will talk with mom and call back
Alex R.
Found leak under the trailer to be a broken polybutylene line under the middle of the trailer. Cut out broken fittings and reconnected with new fittings and pipe.
Jerry H.
Installed 2 co monitors upstairs
Luis R.
Technician found breaker for 1 heating element 40 amp was tripped technician reset breaker and tested system did find 1 leg pulling 30 amps and other element pulling 20 amp. Technician informed homeowner that elements are operating at this time but could be potential issues in future. System is heating at this time.
Aidan T.
- Tech found failed Vision Pro thermostat for system in maintenance office. Replaced with focus pro thermostat and confirmed proper heat strip and defrost operation. System is operating normally at this time.
Luis R.
Technician adjusted pressure to 10.5 and 6.5 system is heating properly at 107 degrees.
Amber W.
Trane Packaged Unit (XL15) 4YCZ5048E1090A Trane, XL15 Packaged Gas/Electric, 4 Ton, Packaged Unit Quantity: 1 Other HVAC Add-Ons CUSTOM-F37KVN CO DETECTOR Quantity: 1 Other HVAC Add-Ons CUSTOM-MF3IRD Filter Dryer Quantity: 1 Other HVAC Add-Ons CUSTOM-5ZZ1CN Gas Regulator Quantity: 1 18" Start Collar Quantity: 1 50x20x27 Hood (Trane) 4T & 5T Package Unit Quantity: 1 50x60 Pad Quantity: 1 Level Pad Quantity: 1
Bryce C.
Provided repair vs replace option for customer. Customer invested in new Trane gas pack.
Luis R.
Technician found a leak on the coil. Technician programmed thermostat on emergency heat so customer can run gas heat to keep warm field supervisor will keep get in touch to give customer best solution
Joseph C.
Tech found dual fuel system not receiving voltage from thermostat, tech bypassed thermostat and found system operating properly. Tech replaced after approval system now back heating properly at this time. Bill per office
Spencer C.
Tech found manual reset roll out switch tripped. Heat exchangers are completely smutted out and need to be cleaned or replaced. Tech cleaned heat exchangers per customer request. Gas pressure is good at 10in/wc. Flame now looks and sounds good. System is heating properly. 91 supply temp with a 50 return.
Romario T.
Replace a failed service disconnect. After repairs, tech noticed a gas odor coming from the 2008 gas package unit. Tech inspected the heat exchanger and noticed some hot spots on the tubes but no cracks or holes. Gas pressures were checked and noticed high inlet pressure of 19inWC, tech attempted to decrease the gas pressure at the regulator but did not move. Gas regulator would have to be checked and replaced by the gas company. Tech used soda bubbles around the fittings of the system but did not find any gas leak. System does have soot and recommended cleaning the heat exchanger. Estimate will be provided and sent over, gas pressures at the gas valve may need to be rechecked after the regulator gets replaced, gas pressure was decreased at the gas valve some to have the system operating for the time being.
Amber W.
Trane Packaged Unit (XL15) 4YCZ5036F1070A Trane, XL15 Packaged Gas/Electric, 3 Ton, Packaged Unit Quantity: 1 Other Services CUSTOM-0M1HWW ESA Quantity: 1 Other Thermostats CUSTOM-9HQCG8 Honeywell - Wi-Fi VisionPRO® 8000 ( Trane Split Systems) Quantity: 1 Other HVAC Add-Ons CUSTOM-F37KVN CO DETECTOR Quantity: 1 Other HVAC Add-Ons CUSTOM-5ZZ1CN Gas Regulator Quantity: 1 52x52 Pad Quantity: 1 Level Pad Quantity: 1 New Hood Quantity: 1
Ricardo T.
Tech washed and serviced unit and found no challenges at this time.
Ricardo T.
Tech washed and serviced unit and found no challenges at this time.
Noah C.
Found Trane 824 thermostat turning off and restarting each time upon system startup. Located short within heat strip contactor. Replaced contactor and tested. Recommended investing in maintenance agreement, stated he would talk it over with daughter.
Caleb S.
Customer invested in a 3 ton Trane gas pack for kitchen area Consultation Code: ENGJK12XH EQUIPMENT BUNDLE IN SYSTEM 1 Trane Packaged Unit (XL15) 4YCZ5036F1070A Trane, XL15 Packaged Gas/Electric, 3 Ton, Packaged Unit Quantity: 1 ACCESSORIES IN SYSTEM 1 Other Air Quality CUSTOM-29BJHR Plasma Air 602 Quantity: 1 Other Services CUSTOM-0M1HWW ESA Quantity: 1 Other Thermostats CUSTOM-9HQCG8 Honeywell - Wi-Fi VisionPRO® 8000 ( Trane Split Systems) Quantity: 1 Other HVAC Add-Ons CUSTOM-F37KVN CO DETECTOR Quantity: 1 Other HVAC Add-Ons CUSTOM-5ZZ1CN Gas Regulator Quantity: 1 INSTALLATION ITEMS IN SYSTEM 1 10 Year Parts 10 Year Compressor 10 Year Indoor Outdoor Coils 20 Year Heat Exchanger 2 Year Labor Quantity: 1 52x52 Pad Quantity: 1 Certified Heat and Cooling Load Calculation For Sizing of HVAC (Code) Quantity: 1 File All Warranties For Customer Quantity: 1 ICM Surge Protector Quantity: 1 Install CO2 Detector Quantity: 1 Level Pad Quantity: 1 Maintain Clean
Aidan T.
Tech removed draft and burner assemblies on the kitchen gas pack to replace the draft assembly, igniter, and flame sensor. Upon further inspection of the heat exchanger through the inlets, tech advised customer of urgent safety concerns due to very poor condition and recommended replacing the system. Customer requested estimate to replace; turned over to field supervisor Caleb. Customer stated the home had a strong gas scent and requested tech to inspect the downstairs gas pack under the deck. Tech found no signs of a gas leak or a cracked heat exchanger. Confirmed no gas through gas valve when not in the open position and leak search all the joints within the unit. Recommended customer contact a gas company to further diagnose. Did not perform any repairs during this visit. Left power and gas off at both systems.
Aidan T.
*Downstairs Gas Pack* Tech found failed draft inducer, bad rust/corrosion on fire wall and heat exchanger, corroded flame sensor, igniter, and burners. Noted dirty indoor and outdoor coils; system is in need of a full service. - Advised customer of findings, recommending replacement of the inducer assembly, flame sensor, and igniter, as a minimum to get the system operational. Will have to order the parts. Recommended a system replacement on account of age and costly repairs. - Customer opted to proceed with the recommended repairs and will contact the office if another conclusion is reached. Customer declined field supervisor quote at this time, relaying that the upstairs system will preferably be replaced before the downstairs system. Left power off at disconnect until repaired.
Alex R.
This house needs to be 100% re-piped under the entire house, drainage, and water supply. This house has PVC with rubber automotive hoses, connecting to galvanized risers up in the walls. House also needs a new shower valve installed.
Kyle W.
Found main panel 30A breaker tripping due to high voltage short/melted wiring entering disconnect from house. Customer will be calling electrician to run new wiring from main panel to disconnect. Built estimate for ESA maintenance.
Kyle W.
Found 624 thermostat reset to conventional settings. Corrected setting for heat pump operation and cycled system/tested defrost with no challenges. Changeover of 22. System does not have heat strips. Invested in PSA (1) system. Schedule 1st visit.