When your A/C or heating system goes on the blink, you can be put in a real bind. You need to get your system up and running ASAP, but who do you call? When you need service for your A/C or heating system, look for the following key indicators to know if you’re dealing with a reputable HVAC company.

Company Values

Company values should be based in principled action of doing the job right the first time around. This means that your HVAC technician must be well trained to correctly assess HVAC problems, and provide you an accurate and fair estimate of the issue.

Look for transparency, integrity, and competency in a company’s core values. This may be indicated with a satisfaction money-back guarantee. Reputable companies understand that a 100-percent satisfied customer is a customer for life!

Commitment to Service

HVAC systems are complex machines with many parts that rely on teamwork for total cooling and heating efficiency and performance. It is impossible to correctly and thoroughly pinpoint an HVAC problem without the right tools, the right training, and continued education in the latest home efficiency and HVAC technologies.

An HVAC company’s commitment to service means that the company is committed to its customers, its employees, the HVAC industry, the environment, and the community at large. Commitment isn’t an intangible concept. It is proven through positive and professional interaction with you from the first point of contact through years of repeat business.

Stellar Reputation

It takes time to build a good reputation and only an instant to tarnish it. Perhaps the best indicator for hiring a reputable HVAC company is its reputation among its customers. Check with your Eastern North Carolina Better Business Bureau to research a company’s reputation and ability to satisfy its customers.

At Jackson & Sons, our HVAC company strives to be transparent in HVAC services and our involvement in our community for the greater good. Our commitment to ETHICS (Excellence, Trust, Honesty, Integrity, Compassion, and Service) has directed our company’s mission since 1974.

If you want a reputable HVAC company, look no further. Just contact Jackson & Sonstoday!

Our goal is to help educate our customers in Eastern North Carolina (including Wayne, Johnston, Greene, Lenoir, Pitt and Duplin Counties) about energy and home comfort issues (specific to HVAC systems).