Benson NC Heating & Air Conditioning Services
Jackson and Sons has provided full-service residential and commercial heating and air conditioning installation, maintenance tune-ups and repair services in Benson, NC since 1974.
Read our reviews to learn why your neighbors call us first for their home and business comfort needs in Benson, NC, then call us at 919-734-9611 to see what we can do for you.
Local Reviews
for Benson, NC
Customers say: The recent reviews exhibit a positive overall sentiment, with a slight inclination towards the positive. The reviewers express satisfaction with the services provided, highlighting the helpfulness, expertise, and professionalism of the technicians. They mention the timeliness, efficiency, and quality of the work done. Additionally, the reviewers appreciate the courteous and respectful behavior of the technicians, as well as their willingness to answer questions and provide detailed explanations. The positive reviews also mention the positive experiences with the company's customer service, including the ease of scheduling appointments, the clarity of the pricing, and the overall positive impression left by the technicians. However, it's worth noting that the negative reviews are fewer in number and do not contain any significant negative sentiment. Overall, the reviews suggest that customers have had positive experiences with Jackson and Sons and would recommend their services to others.
Our Reviews by City
Jackson & Sons delivers!
Danny - Benson, NC 27504
Jackson & Sons is a top notch professional HVAC company that I have been using and relying on for years and have never received anything but excellent service. Their staff is well trained, knowledgeable and friendly.
Prompt and professional service
BLAND - Benson, NC 27504
Spencer was was professional, very knowledgeable and quickly diagnosed and repaired our AC issue. Thanks
“Jackson and Sons” are the Best
BLAND - Benson, NC 27504
This company is exceptionally well- run and staffed. Every Tech we’ve met has been top notch!
When it’s time to call the expert in, call Donald
BLAND - Benson, NC 27504
I had a new Gas Pack/ HVAC installed and the installation team discovered that a part was not performing properly so they contacted their home office to arrange for Donnie, a highly trained and skilled tech to modify and install a temporary part that night so we would have heat until the replacement part arrived and then to have Donnie install the replacement part and carry out systems checks to ensure that the unit was working at peak performance. Donnie is very knowledgeable, well trained and professional. He explained why the original part was malfunctioning and why it had to be replaced. Donnie is an excellent representative for Jackson and Sons.
Excellent service when it counts.
BLAND - Benson, NC 27504
Wayne was very professional, knowledgeable, well- trained and friendly. Wayne and a coworker arrived early in the morning on the scheduled installation date. He and the coworker removed my old unit and had my new gas pack/ HVAC installed by mid afternoon. There was a burner part that wasn’t functioning properly so he and the coworker stayed and worked until late afternoon to determine why it wasn’t functioning properly. When the determined the part that needed replacing they contacted their home office and made arrangement to get a temporary part installed that night and the replacement part shipped and installed two days later. Wayne has an excellent work ethic, is a superior service provider, has a “can- do” positive attitude and is an asset to the company.
Professional and friendly service
BLAND - Benson, NC 27504
Ronnie was very professional and personable. He checked over the entire HVAC system, informed us of what he had done and made recommendations re: improving our system and possible future issues. Great Job. He is a very good representative of your company.
Excellent service
BEASLEY - Benson, NC 27504
Friendly, knowledgeable professionalism
Danny - Benson, NC 27504
Noah explained in layman’s terms and showed in photos what he had checked and performed on our semiannual gas pack system maintenance contract. He was well organized, efficient and friendly.
Response from Jackson & Sons:
Thank you for sharing your kind words with us. It means the world to us and to our entire team!
Responsive
Charlotte - Benson, NC 27504
Great job getting our heat back on and finding the root cause for the system's problem.
Excellent employee
DANNY - Benson, NC 27504
Juan was very professional, knowledgeable, efficient and friendly.
Professional, friendly service
Danny - Benson, NC 27504
Nate and David provided efficient, knowledgeable, informative and friendly HVAC maintenance services on our whole- house gas pack unit. Thanks
Great
JAMES - Benson, NC 27504
Great! Very professional! Thank you
Landen H.
Tech washed and serviced unit and found air handler to not be equipped float switch tech recommended primary float switch and ez trap tech found no other challenges at this time unit is up heating off of em heat at this time due to failed zone board found at last service call customer has not had it replaced yet customer is aware of unit running on aux heat. Customer will call in once they are ready to have the zone board replaced.
Josh W.
Tech found zone control in flash code for lockout due to limit trip, tech tested limits and found no issues, tech performed test on sequencers and blower and found no issues. Tech tested heat strips and verified proper operation, tech found diagnostic sheet for Honeywell zone board and went through steps of diagnostic. Tech found Honeywell zone controller to have failed. Tech reset system and everything comes on and works properly, tech informed customer how to reset issue so he can keep heat until we can get zone board.
Josh W.
Tech arrived and found system not running, tech cut system on and checked system operation, tech found coils to be stopped up causing a difference in pressure from recommended specs, tech recommended tune up and service agreement and customer approved, tech spoke with office and scheduled service. System is on and upstairs satisfied at 65 and downstairs still running with supply temp of 115 degrees. No further challenges at this time.
Landen H.
Tech washed and serviced unit and found air handler to not be equipped with ex trap float switch or insulation tech recommended and sent estimate unit is up heating properly at this time.
Joseph C.
Tech returned and installed new 451 inducer draft motor.
Joseph C.
Found call from thermostat initializing induced draft motor but system does not try to ignite. No observable air flow at inducer motor exhaust. Found induced draft motor wheel completely disintegrated inside housing. Immediate recommendation is replacement of induced draft assembly. Tech returned to replace inducer draft and found motor in system is a 451 tech had an older 451 on truck tech wired in and turned power on, found breaker failed when power was turned off tech installed 2pole 30amp breaker and cycle system with no challenges system is now heating properly will need to return and install a new 451 inducer motor.
David S.
— Customer states gas package unit not heating properly. States system was working fine until recently. — Found call from thermostat initializing induced draft motor but system does not try to ignite. No observable air flow at inducer motor exhaust. Presented customer with estimate for System Operation Inspection to further investigate issues with system. Customer approved operation test. — Found induced draft motor wheel completely disintegrated inside housing. Immediate recommendation is replacement of induced draft assembly. Provided estimate. Customer declines repair at this time. — Discussed having a Field Supervisor dispatched to provide options to customer moving forward. Customer approved dispatching Field Supervisor while technician was on site. — Continued inspecting overall condition of system. Informed customer that we would not be able to get an accurate picture of the condition of the refrigerant components in AC mode due to outdoor temperature. Blower motor capacitor
Dawson M.
Tech serviced and cleaned unit. Tech found evaporator coil to be severely rusted. Tech also found compressor capacitor rating at 34/45 MFD. Tech recommends dual run replacement and ez trap. Tech also informed customer about ESA renewal. Customer would like to wait to talk to her husband before any payments. Unit is heating and cooling efficiently.
Landen H.
Tech washed and serviced unit and found Uv bulb to be blown tech recommended replacement and also mentioned plasma air and explained the benefits and how it had lower maintenance customer will have to wait for both at this time. Unit is up heating and cooling properly at this time
Kenny C.
Performed ESA, tech found no issues at today visit. System has been serviced and is back on and cooling/heating. Discussed plasma air purifier for the whole home, wants to read it over before making a decision.
Spencer C.
Customer replaced 5 amp fuse with a 10 amp and transformer burnt out. Tech found the fuse was blowing due to a shorted yellow thermostat wire against the condenser cabinet. Tech covered repairing the short under warranty since maintenance was done not too long ago, but charged for transformer. Tech replaced transformer and repaired wire, system is now cooling properly.
Landen H.
Tech washed and serviced unit and found bacterial growth inside of blower cabinet tech cleaned throughly tech recommended plasma air.
Joseph C.
Tech found system cooling with 14 delta t upon arrival, found upstairs system low on refrigerant. Customer was not interested in leak search or service agreement just wanted system charged, tech charged with 3lbs of 410 a to correct specs system now cooling with 18 delta t.
Ricardo T.
Tech washed and serviced and found no challenges at this time. Tech replaced 60 amp breaker with 60 amp and taped hot wires on outside disconnect and inside breaker panel. Customer purchased media filter. Customer paid via check. Customer would like invoice mailed.
Spencer C.
Tech found 7 year old mini split low on refrigerant and informed customer there is a leak and quoted a leak search. Customer only wanted system recharged for now to get system back cooling properly.
Ricardo T.
Upon arrival tech noticed thermostat set heat the house to 87 on emergency heat further inspection tech found auxiliary drain pan full of water as well as a blown 5 amp fuse. System is back up and cooling.tech installed ez trap and float switch on system.
Spencer C.
Tech found a blank thermostat due to a pressure switch wire shorted against the pressure switch. Tech repaired wire, insulated the pressure switch and replaced fuse. System is now back up and cooling.
Joseph C.
Customer wants return moved to where old air handler was, wants return grate in wall. Will need to put return box in closet and connect 16” return to collar in crawl space. Field supervisor going to get in contact with customer on price and when we can do the job.
Spencer C.
Tech found a failed capacitor causing compressor and fan not to start. Tech verified drain is working properly and system is in otherwise good condition. Tech recommends a maintenance plan. Customer agreed to monthly ESA. Tech replaced capacitor and verified system is now cooling.
Matt C.
Tech performed esa on trane split heat pump, found no challenges at todays visit
Noah C.
Upon arrival tech found system running, monitored pressures and found high suction and head pressure as well as low superheat and high subcooling indicating system is overcharged. Tech checked evaporator coil and condenser coil, evaporator coil is slightly dirty but old. Condenser is not clogged. Tech found no airflow issues except some registers are slightly restrictive. Also blocked fresh air vent above evap, high heat load. Tech recovered 10oz of R410a to get subcool and superheat within spec. System is cooling with an 18 degree delta t. Recommended keeping doors open and going in and out as little as possible. Also recommended to tenant changing supply registers.
Matt C.
Tech performed esa on carrier package unit, found no challenges at todays visit Customer is selling home and did not want to extend esa
Sherrill Wayne T.
(XL15) 4WCZ5048E1000A
Aidan T.
Tech performed ESA, Tech recommended adding eztrap to drain line to have better flow and easy access to drain. Tech also found excessive amounts of bacterial growth in system and recommended addition of plasma to prevent issue from occurring and getting in ducts and home. tech found no other issues at todays visit. System is back on and operating properly at this time. Tech did not have 14x25x1 filter. Mail hardcopy of invoice and estimate to customers address.
Kyle W.
CUSTOMER STATED CONDENSER WAS CONTINUOUSLY RUNNING WITH THERMOSTAT IN OFF POSITION. UNABLE TO DUPLICATE CHALLENGE AT THIS TIME, BUT FOUND COMPRESSOR CONTACTOR EXTREMELY PITTED LIKELY WELDING SHUT INTERMITTENTLY. REPLACED 30A 1 POLE CONTACTOR. CHECKED WIRING FOR SHORTS. CYCLED SYSTEM WITH NO CHALLENGES.