Dudley NC Heating & Air Conditioning Services
Local Reviews
for Dudley, NC
Customers say: The recent reviews exhibit a positive overall sentiment, with a slight inclination towards the positive. The reviewers express satisfaction with the services provided, highlighting the helpfulness, expertise, and professionalism of the technicians. They mention the timeliness, efficiency, and quality of the work done. Additionally, the reviewers appreciate the courteous and respectful behavior of the technicians, as well as their willingness to answer questions and provide detailed explanations. The positive reviews also mention the positive experiences with the company's customer service, including the ease of scheduling appointments, the clarity of the pricing, and the overall positive impression left by the technicians. However, it's worth noting that the negative reviews are fewer in number and do not contain any significant negative sentiment. Overall, the reviews suggest that customers have had positive experiences with Jackson and Sons and would recommend their services to others.
Our Reviews by City
Great
HB - Dudley, NC 28333
Absolutely excellent service.
Outstanding service
Roverta - Dudley, NC 28333
We are so pleased with the manner of service and the respect that was shown will recommend your company to anyone thank you so much
Great service. Prompt!
Robert - Dudley, NC 28333
Very knowledgeable. Very polite. Highly recommended.
Great Service!
Thomas - Dudley, NC 28333
He was prompt, very pleasant, and helpful.
Good
Cleveland - Dudley, NC 28333
Excellent service
Brenda - Dudley, NC 28333
He was real nice and respectful. He was able to answer any questions I had without hesitation. He explained what he had done and the results of the maintenance.
Great Service
Bob - Dudley, NC 28333
Quick and friendly service.
Excellent service!
BOWDEN - Dudley, NC 28333
Nick is extremely knowledgeable and proficient.
Great service, came out same day I called
Kaitlyn - Dudley, NC 28333
Excellent Service
JUANITA - Dudley, NC 28333
good
Cleveland - Dudley, NC 28333
Aidan was very personable an easy to work with
Good and timely service
Cleveland - Dudley, NC 28333
Matt was conscientiousness and had a good work attitude.
Excellent!!!
Sharon - Dudley, NC 28333
Thanks for sending Josh out.
Excellent service!
BRYANT - Dudley, NC 28333
Technician Was very courteous and explained what he was doing.
Great Service
Bob - Dudley, NC 28333
Logan is a very personable young man who is very particular about his work.
Professional tech
SCHAFFTER - Dudley, NC 28333
Very nice tech, fast and professional.
Very good
FAISON - Dudley, NC 28333
Bryce is knowledgeable and pleasant.
Very good
FAISON - Dudley, NC 28333
Joseph was polite and quite a personable young man.
Excellent Service
WILSON - Dudley, NC 28333
The service was excellent! The young man very professional.
Timely Service
PONCE - Dudley, NC 28333
Timely Service
PONCE - Dudley, NC 28333
Great Service!
Jordan - Dudley, NC 28333
Norman was very insightful and extremely practical for our family.
Excellent as always
TMB - Dudley, NC 28333
Personnel and service top notch as always.
Excellent service
Timothy - Dudley, NC 28333
Great service
HELEINE - Dudley, NC 28333
I appreciate Derek coming to fix the issue from the Maintenance service on the 22nd!!
Matthew L.
Tech found blown 60 amp fuse inside 3 phase disconnect for large outdoor unit on left side of back building (CU#3 serial #RRWA). System is a 12 year old 10 ton split system. Tech ohmed compressor and got ground continuity in the megohm scale with multimeter and megohmmeter. Tech unplugged compressor and replaced fuse for testing. Outdoor fan motor is overamping. Rated at 5.0 amps and pulling 6.0 amps with door on. 6.5 amps with door off. Blower and heat strips are operational. Plugged compressor back in with new fuse and tested system. System does run, but tech suspects fuse will blow again due to compressor megohms to ground. Tech recorded refrigerant pressures and amp draws. Put thermostat into emergency heat mode for the time being so fuse doesn't blow. Tech recommends replacing compressor and outdoor fan motor or entire system. Will have office follow up on commercial mandatory lead. Compressor and fan motor replacement will require two techs, ordering both OEM filter driers and a
Luis R.
Tech found system was not heating when thermostat called for heat tech checked to voltage to system all within specs. Tech jumped at board to system started up. Technician found thermostat had failed technician replaced thermostat with approval. Once replaced system started up with no issues.
Noah C.
Performed ESA on two systems, customer did not have thermostat to install at this time. Found no challenges with either system, both systems operating properly.
Amber W.
Trane Condenser 5TWR7036A1000 Trane, XR16 Heat Pump, 3 Ton, Heat Pump Quantity: 1 Trane Fan Coil 5TEM6D04AV31SA Trane, 5TEM6 (454B), 3 Ton, Air Handler Quantity: 1 Other Air Quality CUSTOM-29BJHR Plasma Air 602 Quantity: 1 Other Air Quality CUSTOM-7HXGBX UV LIGHT Quantity: 1 Other Thermostats CUSTOM-9HQCG8 Honeywell - Wi-Fi VisionPRO® 8000 ( Trane Split Systems) Quantity: 1 Other HVAC Add-Ons CUSTOM-B4MXIT ICM SURGE PROTECTOR Quantity: 1 Other Air Quality CUSTOM-34EUJV MEDIA FILTER Quantity: 2 Other HVAC Add-Ons CUSTOM-CNLDTN BAYHTR1508 (Split System) Quantity: 1 Other HVAC Add-Ons CUSTOM-E5QS3T EZ Trap Quantity: 1 Other HVAC Add-Ons CUSTOM-MF3IRD Filter Dryer Quantity: 1 36X40 Pad Quantity: 1 Float Switch Quantity: 1
Romario T.
Tech found a shorted compressor contactor. Tech advised the homeowner that ecobee thermostats are liable to malfunction after a short occurs. Tested system in heat afterward and assured that the ecobee does send proper signal to either operate and shut off when satisfied in temperature. Customer approved today’s repairs. Customer is not interested in maintenance plan at this time.
Logan P.
Tech performed service on coleman package unit. Customer renewed maintenance agreement. Delta t is within specification and customer is satisfied with today’s service. Found no other challenges at todays visit.
Logan P.
Upon arrival, customer requested to reschedule appointment today due to weather. Tech spoke with joy in office about rescheduling. Appointment has been made to return the following day. Tech did check delta t and cleaned return grilles. Delta t is within specification at this time. Tech returned to service outside unit. Upon inspection, found oxidation forming on indoor blower. Recommend installation of plasma air purifier. Installed after customers approval. Tech did not wash unit due to no water source. Will have to return to wash outside unit. Tech rechecked delta t and still within specification at this time and customer is satisfied with todays service. Found no other challenges at todays visit.
Logan P.
Tech performed service on ruud split system. Delta t is within specification and customer is satisfied with today’s service. Found no other challenges at todays visit.
Josh W.
Tech found ignition control board shorted and recommended warranty replacement. Tech returned and replaced ignition control and got short fixed, tech tested system and got error code for air pressure switch stuck open, tech verified no water in draft assembly and ensured no cracks in heat exchanger, tech found high fire and low fire combo pressure switches failed and recommended replacement, customer approved repairs. Collect for both repairs when we return
Matthew L.
Tech found no issues with blower motor recently replaced. Tech found tripped 60 amp FPE breaker inside main panel for AHU. Tech allowed blower and heat strips to run continuously for ten minutes. After ten minutes, FPE breaker tripped. Tech recommends licensed electrician replace breaker and also look at older FPE panel and building wiring. Tech also checked outdoor unit and found failed 1/6 hp 825 rpm outdoor fan motor. See video. As tech checked outdoor unit, air handler 60 amp air handler breaker tripped again. Tech leak searched indoor unit and found no leaks. System is 14 years old. Will have office follow up on repair vs replace. System is down. Needs electrician to replace breaker in main panel and fan motor replacement. Unable to record refrigerant pressures without working fan motor. Due to age and condition, tech recommends customer consider system replacement. Replaced blower yesterday and fuse link/relay a few weeks ago.
Anthony B.
Furnace Repair: A homeowner’s furnace was making excessive noise and failing to distribute heat evenly. After diagnosing a worn blower motor, I replaced it, restoring quiet operation and ensuring even heat distribution throughout the home.
Chris M.
Furnace Replacement: In response to a homeowner’s request for an energy-efficient heating system, I replaced their outdated furnace with a high-performance Goodman model. This upgrade provided reliable, cost-effective heating, ensuring consistent warmth throughout the winter.
Caleb S.
Customer invested in a 3 ton Trane split heat pump and worry free warranty Consultation Code: ENGI28CU8 EQUIPMENT BUNDLE IN SYSTEM 1 Trane Condenser 5TWR7036A1000 Trane, XR16 Heat Pump, 3 Ton, Heat Pump Quantity: 1 Trane Fan Coil 5TEM6D04AV31SA Trane, 5TEM6 (454B), 3 Ton, Air Handler Quantity: 1 ACCESSORIES IN SYSTEM 1 Other Air Quality CUSTOM-29BJHR Plasma Air 602 Quantity: 1 Other Air Quality CUSTOM-7HXGBX UV LIGHT Quantity: 1 Other Thermostats CUSTOM-9HQCG8 Honeywell - Wi-Fi VisionPRO® 8000 ( Trane Split Systems) Quantity: 1 Other HVAC Add-Ons CUSTOM-B4MXIT ICM SURGE PROTECTOR Quantity: 1 Other Air Quality CUSTOM-34EUJV MEDIA FILTER Quantity: 2 Other HVAC Add-Ons CUSTOM-CNLDTN BAYHTR1508 (Split System) Quantity: 1 Other HVAC Add-Ons CUSTOM-E5QS3T EZ Trap Quantity: 1 Other HVAC Add-Ons CUSTOM-MF3IRD Filter Dryer Quantity: 1 INSTALLATION ITEMS IN SYSTEM 1 36X40 Pad Quantity: 1 Add New Return & Filter Grille Quantity: 1 Certified Heat and Cooling Load Ca
Logan P.
Tech performed ptu on miller split system. As tech was performing service, found 35/5mfd capacitor to be reading below specification. Replaced dual run capacitor after customers approval. Customer invested in maintenance plan. Customer did use 1 of his maintenance visits for today. Customer also requested tech to come back for all future maintenances. Delta t is within specification and customer is satisfied with todays service. Found no other challenges at todays visit.
Derek J.
Upon arrival tech was informed system was freezing up the night prior and would not go into defrost and stay in frost. Inspected system and found it would start freezing up directly after outdoor TXV and feeder tubes after about 2 minutes of running. Tech forced defrost and system did change over and thaw and then switch back to heating operation. Tech checked ohm resistance on coil temperature sensor and found it was reading off from what coil temperature actually was. Will need to return to replace Trane coil temp sensor. Tech checked delta T for system and found it to be low at 11.7 degrees. Heat pump supply temperature was reading around 83 degrees. Tech recommends when installing sensor to perform leak search to ensure no leak is found.
Spencer C.
Tech found blower motor locked up with a good capacitor indicating a failed blower. Tech quoted blower repair. Tech replaced motor with approval and found normal heating operation.
Logan P.
Upon arrival, customer stated would like to reschedule maintenance service due to weather. Customer did agree for us to come back Thursday the 13th of February. Tech did check ductwork and dehumidifier as well as change (2) 16x20x1 filter and checked delta t. Customer is satisfied with todays visit and delta t is within specification at this time. No other challenges was found at todays service.
Chris A.
Tech washed and serviced unit, tech found no challenges with system at this time. Customer not interested in extending ESA. Tech recommended ESA Monthly, customer will call back into office when they decide. Unit has a delta T of 18. *Need Two 12x24x1 filters dropped off*
Matthew L.
Tech found 60 amp cutler and hammer breaker for AHU 2 tripped. 12.5uf blower capacitor for 1/2hp 1075 blower is reading 13.06uf. Blower and heat strips are pulling 43.6 amps with blower door closed. Blower only with door closed is pulling 3.08 amps. Tech allowed heat strips and blower to run while checking other unit. Breaker did not trip again, but when I returned to check it, breaker is getting very hot. Tech recommends replacing breaker. Tech found on outdoor unit 2 the 50uf side of 50/7.5 dual capacitor failed and 7.5uf reading borderline. Replaced for testing purposes. 20 year old R22 split system is operating, but shows signs of age. Compressor is pulling 24.2 amps and is rated at 25.9. Tech recommends replacing capacitor and getting quote to replace 20 year old split system #2. Tech found AHU 3 not heating due to vision pro thermostat being programmed for conventional forced air. Tech corrected thermostat settings back to heat pump mode and tested system in each mode. System i
Juan R.
Trane Condenser (XR14) 4TWR4018N1000A Trane, XR14 Heat Pump, 1.5 Ton, Heat Pump Quantity: 1 Trane Fan Coil TEM4B0B24M21SA Trane, M Series TEM4, 1.5 Ton, Air Handler Quantity: 1 Other Services CUSTOM-0M1HWW ESA Quantity: 2 Other Thermostats CUSTOM-9HQCG8 Honeywell - Wi-Fi VisionPRO® 8000 ( Trane Split Systems) Quantity: 1 Other HVAC Add-Ons CUSTOM-YGY31S BAYHTR1505 (Split System) Quantity: 1 Other HVAC Add-Ons CUSTOM-E5QS3T EZ Trap Quantity: 1 Other HVAC Add-Ons CUSTOM-MF3IRD Filter Dryer Quantity: 1 32x60 Drain Pan Quantity: 1 36X40 Pad Quantity: 1 EZ Trap Quantity: 1 Float Switch Quantity: 1 Foam Blocks (6) Quantity: 1 ICM Surge Protector Quantity: 1 Insulate Drain Lines Quantity: 1 Level Pad Quantity: 1 Other Air Quality CUSTOM-29BJHR Plasma Air 602 Quantity: 1
Josh W.
Tech found thermostat not reading true temperature in home but keeping what it’s set too, unit operation is good and all is working, recommend replacing thermostat to have more accurate temperatures. Customer stated they’re going to wait until spring to see how everything works when it gets in the warmer temperatures and call us back.
Josh W.
Tech arrived and found thermostat calling but system not running, tech found batteries in thermostat and removed. Tech found thermostat to be blank indicating blown fuse. Tech found blown fuse and found ignition control to be shorted after tracing short point. Customer approved replacing warranty ignition control and signed up for monthly psa. System is down at this time. Call to schedule maintenance
Jerry H.
CO monitor is in hall outside of sleeping area. Found no LP stickers or tags on furnace. Need to get stickers and return to put on furnace.
Josh W.
Tech arrived and performed esa on electric furnace. Tech cleaned blower and and checked operation. All is good with system at this time. Home is cooled by window units. Tech called homeowner and left voicemail to call and make payment to office.
Bryce C.
Provided estimate for new system. Customer invested in new trane split heat pump