Havelock NC Heating Air & Conditioning Services
Jackson and Son specializes in professional, 100% guaranteed residential and commercial heating and air conditioning installation, maintenance tune-ups and repair services.
Read what your Havelock, NC neighbors say about our quality services, then call us at 919-734-9611 to schedule an appointment.
Local Reviews
for Havelock, NC
Customers say: The recent reviews exhibit a positive overall sentiment, with a slight inclination towards the positive. The reviewers express satisfaction with the services provided, highlighting the helpfulness, expertise, and professionalism of the technicians. They mention the timeliness, efficiency, and quality of the work done. Additionally, the reviewers appreciate the courteous and respectful behavior of the technicians, as well as their willingness to answer questions and provide detailed explanations. The positive reviews also mention the positive experiences with the company's customer service, including the ease of scheduling appointments, the clarity of the pricing, and the overall positive impression left by the technicians. However, it's worth noting that the negative reviews are fewer in number and do not contain any significant negative sentiment. Overall, the reviews suggest that customers have had positive experiences with Jackson and Sons and would recommend their services to others.
Our Reviews by City
Courteous and knowledgeable
Ken - Havelock, NC 28532
Impressed with quick problem solving.
Excellent installation
Ken - Havelock, NC 28532
Wayne was professional in an approachable manner that encourages conversation about the installation and other random topics. Was a pleasure working with Wayne.
Great response!
EASTERN - Havelock, NC 28532
HVAC Troubleshooting Visit
David - Havelock, NC 28532
Luis was very personable and professional. He was knowledgeable on my heating and cooling system, and he was very thorough with his explanation about the problems with my HVAC system. Outstanding job!
Excellent Service!
EASTERN - Havelock, NC 28532
Great Service
John - Havelock, NC 28532
Great Service and very profe
Great customer service
PATRICK - Havelock, NC 28532
Matthew came to our house to assess our heating and air . He was on time , very polite and well mannered. He explained everything so I could understand. I was very pleased with his work and would 100% recommend this company to anyone!
Professional Services performed quickly and efficiently.
DANNY - Havelock, NC 28532
Called in problem ticket this am - work completed this pm. Technician arrived ready for work and performed necessary repairs and services in a quick and professional manner. No messes were left behind. I would be more than happy to have Mr Matthew come back at a future time to perform any services needed. Thank you, Matthew!
Work Professionally Performed
Danny - Havelock, NC 28532
Quick service, system checked and adjusted as needed. Troubleshooting performed for defective De-icer circuit. Repair steps implemented and system topped off as needed. Would call again when needed.
The tech did a good job
John - Havelock, NC 28532
I asked the tech if he would vac out the leaves in the compressor unit, he did what I asked and was very professional about his work and cleaned up after Thank You Mr Loner
Tyler T.
Tech washed and serviced unit per service agreement, tech found no challenges at today’s visit, the system is back up and running and holding a delta t of 20 degrees
Logan P.
Tech performed service on trane split system. Tech recommended Plasma Air Purifier to help dust and bacterial growth on blower. Customer declined at todays visit but interested in next, also, found uv bulb to be in needing of replacement. Installed and replaced after customers approval. Customer would like tech to come back to future visits. Delta t is within specification and customer is satisfied with todays visit. Found no other challenges at todays visit.
Matthew L.
Tech replaced switch over valve harness. Tech spoke with tech support to update software and was told update would need to be downloaded to a usb and transferred over to the drive. Tech tested system and found normal heat and AC operation at this time. Tech tested both zones individually and found normal operation. Compressor speed at 67 percent.
Spencer C.
Tech ran system in heat mode and found pressures near equal at 177/205. System ramped up after a while and the largest pressure difference was 170/236. Tech spoke with tech support due to equipment history and was told to replace reversing valve wiring harness and then update software once harness is replaced. Harness needs to be filed under warranty and tech needs to document how software gets updated.
Logan P.
Tech performed service on carrier package unit. Tech recommended plasma air purifier. Installed plasma after customers approval. Delta t is within spec and customer is satisfied with installation and air quality. Customer is wanting a new air filter grille. Checked & advised with customer and office. Found no other challenges at todays visit.
Romario T.
Tech found the blower wheel components replaced upon arrival. Another company showed up once the tech arrived. Their company replaced the shaft, pulley, belt Already. No repairs were performed by us today.
Luis R.
Tech inspected system and found duct work to be connected. Upon further inspection technician found thermostat wire was wired in and high voltage was wired in as well. Technician did see thermostat on the wall and wired in. Upon further inspection tech found shaft was warped with key and pulley removed from shaft. Tech found pulley and key were warped as well indicating someone started system up and grinded down the shaft and key and pulley. Will need to replace pulley, key, shaft and bearing for blower. Tech also found no smoke detector on system.
Spencer C.
Tech found store is brand new, unit is brand new but the issue is that the unit has not been wired up yet and has no high or low voltage. Tech informed the contact. Not a Jackson and Sons install.
Matthew L.
Installed 30 amp breaker for TRANE condensing unit in main panel. Insulated drain line.
Kenny C.
Performed ESA, tech cleaned and serviced unit. Found no issues at todays visit.
Norman A.
Sink drain line replacement due to multiple hole in drain and clogs
Norman A.
Clog sink ran snake kept hit hard spot got to slow drain but they will need galvanized 2 in sink line replaced
David S.
-Performed CMA Inspection on 4 Rooftop Package Heat Pumps per purchase order provided. -System 3 (Front Left): Found thermostat blank upon arrival. Reset tripped transformer breaker. System now operating correctly. -All systems cooling properly at this time.
David S.
-Homeowner discovered condensation around supply register in master bedroom. Found that outer flex insulation did not go all the way down to the register and was not secured below supply duct support brackets. Reasonable damage to sheet rock ceiling. Office may need to follow up on damage repairs. Customer supplied new register and installed while tech was insulating supply duct properly. Re secured outer insulation with panduit strap at proper depth and mounted duct to support brackets flush with ceiling. -Tech checked other supply registers and found all properly secured and insulated. -Not billing for house call fee per maintenance agreement. No charge for re securing duct per recent install.
Caleb S.
Emailed proposal to Vivian and to property management company.
Aidan T.
Tech found system had very low pressure upon arrival. Pressure was too low to conduct a leak search; tech added half a pound of R22 to conduct leak search and found leak in the evaporator coils. System is a 2005 R22 system, no information available for charge quantity. Evaporator was freezing over, causing water to fill the auxiliary drain pan. Tech removed water from pan and confirmed drain line is clear. Advised customer to replace system instead of repair, on account of cost, refrigerant type, and age/condition of the system. Left power on to air handler for air circulation. Shut power off to condenser.
David S.
-Performed CMA Inspection on 2 Split System Heat Pumps and 1 Mini Split Heat Pump. -Split System 1: Outdoor disconnect cover missing prior to service. Potential for water intrusion to circuit. Customer should consider replacement of disconnect. Provided estimate. -Split System 2: Compressor Capacitor was recommended for replacement at last service. Provided updated estimate for replacement of capacitor. Debbie approves replacement of capacitor. Outdoor disconnect cover missing prior to service. Potential for water intrusion to circuit. Customer should consider replacement of disconnect. Provided estimate. -All systems operating without challenges at this time. Recommend replacement of 2 outdoor disconnects.
Aidan T.
Tech replaced reversing valve solenoid as agreed with customer and replaced wiring harness. Reversing valve remains stuck and will not shift as designed. System stays in heat mode, despite receiving 24V to the solenoid. Re-installed old solenoid and recovered new solenoid; left new wiring harness installed. Old harness had to be cut to be removed. Advised customer that their two options are: (1), replace reversing valve or (2), replace the system. Customer stated they will call us when they reach a decision. Did not charge customer for this visit.
Aidan T.
Tech found that system runs in heat mode when thermostat calls for cool. 24v power is received at reversing valve solenoid but valve will not shift. Tech will replace solenoid valve before further diagnosing the system to ensure the issue is thoroughly resolved. Thermostat programming is correct and all 24 volt circuitry is functioning as designed. Tech has initiated a maintenance agreement with homeowner that will not be finalized until system is repaired and operating normally.
Noah C.
Upon arrival tech found upstairs system running very high refrigerant pressures due to failed supply duct. Supply duct box that attaches to flex from air handler to trunkline had failed and was open causing all conditioned air to enter attic. Side of box is duct board, tech reattached box as best as possible for time being. Box will certainly need to be replaced. Estimate set to customer. Box measurements: 30” 1/8x12”x20” 1/4
Norman A.
Customer is go get his own faucet would like us to install it Monday cap of to water line so he could turn water back on Quote booth he went with customer provide price
Kenny C.
Performed ESA, no issues at todays visit. Recommended plasma air. Wants to wait and might get it installed next visit or call in between visits.
Jesse J.
Tech preformed CMA FULL SERVICE on 2 Split Systems and 1 Mini Split System. Split System #2 is in need of a run capacitor for condenser unit. Tech tested capacitor and found it to be below operating range. Tech has attached estimate for cost of replacing capacitor to invoice. Split System #1 and Mini Split System are operating within specifications at this time. Tech has attached SYSTEM PERFORMANCE REPORTS to invoice along with pictures.
Sherrill Wayne T.
25SCA536A003/FJ4DNXB36L00 & Duct System
Kenny C.
Performed ESA, tech washed and serviced unit. Homeowner renewed maintenance over the phone.