Kenly NC Heating & Air Conditioning Services
Local Reviews
for Kenly, NC
Customers say: The recent reviews exhibit a positive overall sentiment, with a slight inclination towards the positive. The reviewers express satisfaction with the services provided, highlighting the helpfulness, expertise, and professionalism of the technicians. They mention the timeliness, efficiency, and quality of the work done. Additionally, the reviewers appreciate the courteous and respectful behavior of the technicians, as well as their willingness to answer questions and provide detailed explanations. The positive reviews also mention the positive experiences with the company's customer service, including the ease of scheduling appointments, the clarity of the pricing, and the overall positive impression left by the technicians. However, it's worth noting that the negative reviews are fewer in number and do not contain any significant negative sentiment. Overall, the reviews suggest that customers have had positive experiences with Jackson and Sons and would recommend their services to others.
Our Reviews by City
Excellent Service!!
DB - Kenly, NC 27542
Excellent service as always!
Excellent Service!
William - Kenly, NC 27542
Excellent Service!
William - Kenly, NC 27542
Super polite, courteous and knowledgeable. Enjoyed working with Joseph.
Always professional
Miriam - Kenly, NC 27542
Always on time and knowledgable.
Work not completed
Marsha - Kenly, NC 27542
Replaced faucet in kitchen but did not replace lotion dispenser & took the new one with him. Took apart a Kohler faucet in bathroom to replace stems that I purchased. Said he could not replace them bc of corrosion and would have to charge me to put faucet back together so I was left with a disassembled faucet in my bathroom. Did not flush hot water heater as was concerned about causing damage & said new one would be approximately $3200. Another plumber had said new one approximately $1200. Services were very expensive.
Excellent service
Selena - Kenly, NC 27542
Service was good. I feel Joshua did a good job. He did a great job explaining things.
Great service
Ron - Kenly, NC 27542
Josh arrived within the time frame , checked the a/c, heat pump and furnace. Replaced all filters. Great job.
Work was sarisfactory
KENLY - Kenly, NC 27542
He should have called me before leaving to tell me what was wrong with unit. I had to call office and ask. Unit still needs a larger duct on cold air return.
Excellent Service
John - Kenly, NC 27542
Great service. Called Jackson & Sons around 10:30 am. HVAC had stopped cooling. Service Tech arrived before 2 pm. Had the problem solved in a very short time. Matthew also performed semi-annual maintenance on the HVAC and two Mini-Splits in my workshop. Had it all completed before 3:30 pm. Matthew was very knowledgeable and professional in his work. Thanks for the fast response.
Great Service
TRUCKOMAT - Kenly, NC 27542
Chairman of Building Committee
KENLY OFWB Church - Kenly, NC 27542
This Tech is an asset to Jackson & s Sons
Chairman of Building Committee
Caughman awayson - Kenly, NC 27542
EXCELLENT SERVICE!!
RADFORD - Kenly, NC 27542
Great service!
BEAMAN - Kenly, NC 27542
Service was good and very satisfied.
Chairman of Building Committee
KENLY OFWB CHURCJ - Kenly, NC 27542
Service tech was very, very good!
Excellent service.
OUTLAND - Kenly, NC 27542
Excellent service. Friendly & counties.
Great job
HINNANT - Kenly, NC 27542
Great job
HINNANT - Kenly, NC 27542
Great job
HINNANT - Kenly, NC 27542
Great job
HINNANT - Kenly, NC 27542
Great job
HINNANT - Kenly, NC 27542
Great job
HINNANT - Kenly, NC 27542
Great service!
OILER - Kenly, NC 27542
Technician arrived precisely at 9 am, performed inspections of the a/c and heat, emailed reports and invoice for renewal of our contract for service. He was very efficient, personable and knowledgeable.
Great Job!
GARRIS - Kenly, NC 27542
Always excellent service.
Best Service Yet
TRUCKOMAT - Kenly, NC 27542
Chris A.
Tech washed and serviced unit, found no issues at this visit. Unit is holding a Delta t of 22. Used a 20 x 20 filter. Tech recommended extending ESA, customer extended ESA agreement.
Wes B.
—CMA Inspection Only. Performed Inspection on 2 Gas Furnace Systems, 2 AC Condenser Systems. All test on system was good and systems are working.
Wes B.
—CMA Full Service. Preformed service to 2 Heat Pump Systems and 1 Mini Split Air Handler, 1 Mini Split Condenser. Everything worked and tested good all Systems working as they should
Chris A.
Tech washed and serviced unit found no challenges, tech recommended extending ESA, customer approved. Unit is heating with a delta T of 20. Left 2 20x20x1
Josh W.
Tech performed Cma full service, tech found no issues with system operation at this time. Tech found that water pack is needed to clean coil and unit. Tech also didn’t have correct filters, we will need to return with three 20x20x1 pleated filters and water pack to complete service.
Derek J.
Upon arrival tech was informed system was blowing air continuously. Inspected thermostat and found fan switched in the ON position. Switched it to auto and blower shut off. Cycled system on and off to ensure proper operation. System is back operational at this time.
Luis R.
Technician found gas valve would not open when called for. Technician quoted out replacing gas valve and got approval from customer. Technician replaced valve and adjusted pressure technician did have a challenge adjusting gas pressures but was able to adjust to proper pressure. System is heating properly at this time.
Josh W.
Tech arrived and found precious tech had bent fan shroud causing blade to hit shroud, tech bent fan shroud back into place and fan is no longer hitting shroud. All is good at this time.
Kyle W.
Replaced faulty sequencer assembly. System is back up and heating. Recommended ESA maintenance.
Ricardo T.
Tech washed and serviced unit and found no challenges at this time.
Ricardo T.
Tech washed and serviced unit and found drain line clogged tech could not seperate union tech spliced line flushed drain and added fernco onto line system is now properly draining. Tech also found fan cap testing below spec customer is aware of techs findings.
Romario T.
Tech was unsuccessful to connect the Trane 824 thermostat. Tech checked on comfort site for registration information and correct information was found. Tech attempted multiple times to connect the thermostat to the phone and the thermostat states that the thermostat has been registered already to a Trane home account. Tech rebooted the thermostat several times as well. Tech informed the customer that the thermostat may have to be replaced to get it to connect. Office will be informed of the findings and tech provided a manufacturer warranty thermostat price. Customer declined for now and will call back if they change their mind.
Noah C.
Upon arrival tech inspected number 7 gas furnace and found a safety fault, found pressure switch not closing properly due to clogged drain trap off inducer. Pulled and cleaned trap. System is back up and heating. Mr. Caughman also stated unit 4 was not working. Tech found blown 3 amp fuse at gas pack due to shorted contactor coil. Replaced contactor and tested, system is back up and heating.
Landen H.
Tech washed and serviced unit and found no challenges at this time unit is up heating properly after todays visit.
Dawson M.
Tech serviced and cleaned unit. Tech faced no challenges this visit. Unit is heating and cooling efficiently. Tech recommends plasma air. Customer said she will wait to talk to her husband.
Dawson M.
Tech serviced and cleaned unit. Tech did a detailed leak search on the evaporator coil but could not find a consistent leak. Tech also found compressor capacitor rating at 52.5/45. Tech recommends replacing with a turbo capacitor. Customer would like to wait. Unit is heating and cooling efficiently.
Jerry H.
Installed Emerson Sensi thermostat for unit 8 and labeled thermostat. Eric Boyette will be setting up the wi fi and connecting to phone. Left booklets with Mr Watson.
Amber W.
Tech found system has call for heat but board is not letting power through tech suspects short due to excessive corrosion on board, tech arrived and found board received was not correct board, need low voltage control for furnace. Tech bypassed board with switch and can control unit and heat until board is replaced.
Dawson M.
Tech serviced and cleaned unit. Customer uses his own filters. Tech faced no challenges this visit. Unit is heating and cooling efficiently.
Chris A.
Tech washed and serviced unit. Tech found no challenges at this time. Tech recommended installing surge protector for upstairs air handler after seeing outside Condenser has one. Unit is operating proper holding a delta T of 22. Used a 20x25x1.
Josh W.
Tech arrived and thermostat was set to off with error code flashing for no temp sensor, tech turned heat on and turned off temp sensor in setting due to no sensor being wired in. All is good at this time and unit is back on and running at this time.
Chris A.
Tech washed and serviced unit, tech found no challenges at today’s visit. Tech recommended installing surge protectors to protect equipment from surges. Customer will wait for now. Tech also recommended extending PSA, customer approved and requested old price(606.34). Units are operating properly holding a delta T of 20.
Aidan T.
- Tech found thermostat de-energizing Y after approximately 3 minutes of run time and energizing G constantly. Replaced thermostat for testing and found system operating normally. Approximately 2 minutes after shutting off, the blower motor started running with no call from thermostat and no call from blower control board. Tech advised customer that the module may be defective. Created estimate and customer opted to forego any further repairs at this time. - Tech replaced the failed Vision Pro thermostat. Cycled system 3 times and confirmed fan shutting off. System is operating normally at this time.
David S.
— Customer states system for Fellowship Hall not heating to satisfaction. Auxiliary heat has been running to keep up with demand from thermostat. — Verified low voltage call at compressor contactor but no operation of outdoor unit. Found no high voltage at fused outdoor disconnect. — Found circuit breaker for outdoor unit tripped. Reset breaker. Checked compressor capacitor and hard start capacitor; tested good. Performed megohmeter test on compressor. Compressor tested in the caution range, indicating compressor winding insulation is deteriorating and compressor may be due for failure. Monitored breaker while system ran to observe for any excessive heat, amp draws, etc. Found no issues with system operation after resetting breaker. — Observed cooling pressures of 104/173. System cuts out on high pressure, with pressures of 125/600+ in heat mode. Verified blower motor operating correctly. No restrictions in air flow at filter, ducts, or evaporator coil. This is indicative of a refri
Josh W.
Tech arrived and found system not letting heat come due to no call going through board. Tech diagnosed failed board due to excessive corrosion on board. Email and try to get estimate approved.