Rocky Mount NC Heating & Air Conditioning Services
Local Reviews
for Rocky Mount, NC
Customers say: The recent reviews exhibit a positive overall sentiment, with a slight inclination towards the positive. The reviewers express satisfaction with the services provided, highlighting the helpfulness, expertise, and professionalism of the technicians. They mention the timeliness, efficiency, and quality of the work done. Additionally, the reviewers appreciate the courteous and respectful behavior of the technicians, as well as their willingness to answer questions and provide detailed explanations. The positive reviews also mention the positive experiences with the company's customer service, including the ease of scheduling appointments, the clarity of the pricing, and the overall positive impression left by the technicians. However, it's worth noting that the negative reviews are fewer in number and do not contain any significant negative sentiment. Overall, the reviews suggest that customers have had positive experiences with Jackson and Sons and would recommend their services to others.
Our Reviews by City
Best in 10 years
Local restaurant owner - Rocky Mount, NC 27804
Aiden went above and beyond to help find a solution to a recurring problem. My best experience with a tech yet.
Excellent Service
Michael - Rocky Mount, NC 27803
Hmmmmm🤔🤔🤔🤔
Bernice - Rocky Mount, NC 27801
Price & problem questionable
Questionable 🤔🤔
Bernice - Rocky Mount, NC 27801
I felt like I was pulled through a ringer !!! Professionals take advantage of seniors and single women. We need heat asap. Yesterday was questionable also.
Excellent service
Heritage - Rocky Mount, NC 27801
He took the time to explain every detail to us very good service
Excellent Service
Nick - Rocky Mount, NC 27804
Punctual & Informative.
Excellent Service!
Shirley - Rocky Mount, NC 27804
Great Service
Excellent Service!
Michael - Rocky Mount, NC 27803
Excellent job !!
Bernice - Rocky Mount, NC 27801
Job well done !!
We are satofied we went with this company
LaTanya - Rocky Mount, NC 27801
Thank you Derek.
Excellent Service
Landan - Rocky Mount, NC 27804
Derek was great and very knowledgeable.
Excellent and easy!
Tina - Rocky Mount, NC 27804
Chris was great, respectful and knowledgeable. He was even sweet with our dogs who wouldn’t stop barking. Excellent job - thank you!
Excellent Service
Victor - Rocky Mount, NC 27804
Excellent work
Ahmad - Rocky Mount, NC 27804
Excellent service!
Shaun - Rocky Mount, NC 27804
Excellent Service!
Spiro - Rocky Mount, NC 27804
Aidan was thorough, skilled, patient and generous with his knowledge in troubleshooting and communicating the probable issue and applying a potential solution. Also he was genuinely enjoyable to interact and communicate with.
Excellent Work!
Michael - Rocky Mount, NC 27803
Audonel was exceptional! He and the guy working with him were nice, professional, and they really made short work out of the install.
He is great to work with.
Michael - Rocky Mount, NC 27803
Bryce was very knowledgeable, and took the time to answer all my questions.
Excellent!
Michael - Rocky Mount, NC 27803
Noah was very friendly, and very knowledgeable!
Awesome Service Experience
ROCKY - Rocky Mount, NC 27804
Awesome guy
LITTLE - Rocky Mount, NC 27803
Your company is very lucky to have Kenneth Chandler as an employee. I was very impressed with his ability to troubleshoot to find and fix the problem faster than I expected and on a holiday!!! Super polite and all around great guy!! Hope we have no more problems but if we do my wife and I hope we get him again!!
Excellent service
Ricky - Rocky Mount, NC 27801
Technician was very courteous and professional.
Great service
Spiro - Rocky Mount, NC 27804
Josh patiently answered my naive questions, diagnosed the problem and applied a temporary fix.
Excellent job !!
Bernice - Rocky Mount, NC 27801
Good service as always !! Professional technician !!
Excellent Service
Victor - Rocky Mount, NC 27804
Kenny was great. Repair our computer, cleaned the coils and got us on a service plan. He was very friendly and informed us of our options!!
Dawson M.
Tech serviced unit. Upon arrival tech found water spicket in the front working but one in the back by the unit was not. Tech informed customer. Tech found excessive bacteria build up inside furnace. Tech found evaporator coil to be severely rusted. Tech believes a small leak is starting to form(tech took a video). Tech also found condenser coils to have excessive build up and recommends getting it cleaned out. Unit is heating and cooling efficiently. Customer wants an estimate on new evaporator coil.
Noah C.
Returned to replace inducer draft assembly, installed new inducer and tested. System is back up and heating. Recommended investing in maintenance agreement.
Aidan T.
— Tech replaced faulty defrost thermostat on RTU #3 (front) and confirmed proper defrost operation. Confirmed refrigerant pressures on RTU #2 are within specifications according to PT chart. — Both systems are operating normally at this time with both thermostats satisfied at 65 degrees at tech departure. Emailed bill.
Noah C.
Upon arrival tech found failed inducer draft motor. Motor is seized up and will not turn freely. Gave estimate for warranty inducer replacement. Customer approved, need to get inducer motor and return to repair.
Chris A.
Tech washed and serviced unit, tech found rusty evaporator coil but no leaks detected. Unit is heating with a delta T of 17. Tech recommend media filters for both returns due to filters being dirty. Customer not interested.
Wes B.
— Performed CMA Full Service on 3 Packaging Heat Pump Systems. All 3 Systems tested good and back to working condition.
Joseph C.
Tech found multiple leaks in water coil spraying water out, tech cut water off in the mean time, will need field supervisor to come verify tomorrow due to age and cost of repairs.
Aidan T.
- Upon arrival tech was informed that the two Trane RTUs that service the dining area and prepping counter at the front of the building were not operating properly. Both thermostats read 59 degrees upon arrival. (RTU #2 - Center) - Found loose blower belt and increased tension to ensure proper airflow. Observed low refrigerant pressures (45.1/282.6) and performed leak search level 3, finding no leaks. - Advised customer that a proper leak search could not be performed on outdoor coil due to weather conditions and recommended leak freeze solution and recharge, approximately 3lbs. Customer approved leak freeze and recharge. Tech installed leak freeze and charged 2lbs 1oz R-410A according to PT chart and confirmed heat strip and defrost operation with forced defrost and sensor-induced defrost. (RTU #3 - Front) - Found loose blower belt and increased tension to ensure proper airflow. Confirmed accurate refrigerant charge (77.3/325.0 39 degree OD ambient, 59 degree ID DB) per PT chart (
Aidan T.
- Upon arrival, tech found thermostat satisfied at 73 degrees. - Adjusted temperature and observed normal operation for 15 minutes. Confirmed heat strip and defrost operation. - Advised customer that the blower will run on a timer after the thermostat is satisfied and cold air will be distributed for short period of time while the heat pump starts up. System is operating normally at this time with delta T reading 41 degrees with heat strips.
Jesse J.
Trane Furnace S8X1B080M4PSC Trane, S8X1, 80,000 BTU, Furnace Quantity: 1 Other Air Quality CUSTOM-29BJHR Plasma Air 602 Quantity: 1 Other Thermostats CUSTOM-JRKFUQ Honeywell - Wi-Fi VisionPRO 8000 (Package Systems) Quantity: 1 ICM Surge Protector Quantity: 1 Replace Non-Fused Electrical Disconnect Quantity: 1
Amber W.
Install 2 Ton Trane Packaged Unit With WiFi Programmable Thermostat
Norman A.
Flapper and fill valve in brake room restroom Brake room sink faucet is leaking when turn on need replace Front office toilet need be replaced tank is cracked and angle stop on same bathroom on hot side need replaced Bad fill valve in back bathroom Bad fill valve in warehouse bathroom Try run the snake threw drain it is claps all it doing is gridding my snake head down drain need to be replaced advise them we couldn’t do that
Matthew L.
Tech found older ICP gas pack not heating due to unit receiving only 120 volts of the 240 volt line voltage. 25 amp breaker was not sending 1 of the 2 legs of power. Tech bumped breaker and it remade connection. Breaker appears older. Tech recommended replacing breaker to ensure unit continues to get line voltage. Data tag calls for minimum circuit protection of 25 amps and max circuit protection of 40 amps. 40 amp breaker is appropriate. Tech observed burners light normally. Inspected heat exchanger and found no cracks or holes. Customer approved replacing breaker. No housecall per PSA. Maintenance scheduled Monday the 17 between 8 and 10.
Percy M.
PERFORMED CMA FULL SERVICE ON 4 SPLIT SYSTEMS, 2 PACKAGE HEAT PUMP SYSTEMS AND 1 MINI SPLIT SYSTEM. PACKAGE HEAT PUMP #2 FAN CAPACITOR RATED FOR 10mf TESTED WEAK AT 8.67mf. CAPACITOR DUE FOR FAILURE, RECOMMEND REPLACEMENT OF CAPACITOR. THERE IS AN ESTIMATE ATTACHED TO THIS INVOICE FOR REPLACEMENT OF CAPACITOR.
Caleb S.
Provided estimate to replace duct system
Luis R.
50 amp breaker technician replaced the breaker system is heating properly at this time.
Audonel G.
Trane Condenser (XR14) 4TWR4024N1000A Trane, XR14 Heat Pump, 2 Ton, Heat Pump Quantity: 1 Trane Fan Coil TEM4B0B24M21SA Trane, M Series TEM4, 2 Ton, Air Handler Quantity: 1 Other Services CUSTOM-0M1HWW ESA Quantity: 1 Other HVAC Add-Ons CUSTOM-E5QS3T EZ Trap Quantity: 1 Other HVAC Add-Ons CUSTOM-MF3IRD Filter Dryer Quantity: 1 Other HVAC Add-Ons CUSTOM-YGY31S BAYHTR1505 (Split System) Quantity: 1 Other Thermostats CUSTOM-9HQCG8 Honeywell - Wi-Fi VisionPRO® 8000 ( Trane Split Systems) Quantity: 1 14" Start Collar Quantity: 1 32x60 Drain Pan Quantity: 1 36X40 Pad Quantity: 1 EZ Trap Quantity: 1 Float Switch Quantity: 1 Foam Blocks (6) Quantity: 1 ICM Surge Protector Quantity: 1 Level Pad Quantity: 1
Noah C.
Found gas pack not sustaining flame due to dirty flame sensor, cleaned sensor after approval and tested. System is back up and heating. Invested in MPA.
Chris A.
Tech washed and serviced unit, tech found unit in defrost mode upon arrival. After further investigation tech found return filter to be restricting airflow. Tech recommend media filter to prevent issue again. Customer not interested at this time. Unit is heating with a delta T of 29.
Chris A.
Tech washed and serviced unit, customer stated a room in the home gets very cold. Tech checked delta T and everything is normal with system operation. No challenges found while performing ESA. Customer extended ESA, unit is heating with a delta T of 27. Customer requested receipt for ESA in mail
Aidan T.
(GAS RTU #2) - Tech found gas and power shut off upon arrival. Examined heat exchanger and found no cracks or damaged areas. Ran system in heat mode and found failed 120V hot surface igniter. Gas valve opens and 120V is sent to igniter; igniter is cracked and the ignition control board is showing burn marks. Need to send estimate for igniter and ignition control board before ordering parts. Left power and gas off.
Percy M.
PERFORMED CMA FULL SERVICE ON 1 GAS PACKAGE SYSTEM. UPON ARRIVAL CUSTOMER STATED SYSTEM HAS NOT BEEN RUNNING IN HEAT MODE, CUSTOMER ALSO STATED GAS BILL WAS HIGH DUE TO SYSTEM. TECH CHECKED INDUCER DRAFT MOTOR FOR ANY ISSUES, BLOWOR WHEEL ON INDUCER DRAFT MOTOR WAS NOT TURNING AND NO AIR COMING OUT OF BLOWER WHEEL SECTION AND MOTOR ITSELF WAS HOT. TECH CHECKED MOTOR AMPERAGE, MOTOR HAD POWER GOING TO MOTOR BUT BLOWOR WHEEL HAS SEIZED. INDUCER DRAFT MOTOR DUE FOR FAILURE, RECOMMEND REPLACEMENT OF INDUCER DRAFT MOTOR. THERE IS AN ESTIMATE ATTACHED TO THIS INVOICE FOR REPLACEMENT OF INDUCER DRAFT MOTOR. TECH FLUSHED. DRAIN LINES AND CLEANED CONDENSER AND EVAPORATOR COILS. TECH CHECKED FAN, COMPRESSOR AND. LOWOR MOTOR AMPERAGE AND ALL AMPERAGE CHECKS WERE INSIDE CORRECT SPECIFICATIONS. CUSTOMER LEFT DURING SERVICE TECH DID NOT GET TO REPLACE FILTER ON INSIDE. TECH LEFT 1-20x25x1 FILTER BESIDE SYSTEM INSIDE FENCE. DUE TO BAD INDUCER DRAFT MOTOR TECH RECOMMENDS REPLACEMENT OF SYSTEM. THERE W
Aidan T.
- Tech was informed that the Carrier that serves the left office spaces was previously diagnosed with a cracked heat exchanger. Customer requested exchanging a heat exchanger from a different unit on the rooftop with this one to get the system heating. Tech advised that J&S will not exchange large parts with other systems due to safety concerns. - Tech inspected and found cracked firewall on left side Carrier. Heat is not operational until heat exchanger is replaced. Left gas off and tested cooling mode. - Tech inspected the system that serves the right side offices and found a failed draft inducer assembly. Need to build estimate for a heat exchanger and a draft inducer and email bill for today’s visit. Advised customer the systems are aged in poor condition, recommend replacing. Left gas off and confirmed cooling operation. Both thermostats are off.
Bryce C.
Provided quote for new system. Customer will be in touch
Bryce C.
Provided quote for new system. Invested in new system