Smithfield NC Heating & Air Conditioning Services
Local Reviews
for Smithfield, NC
Customers say: The recent reviews exhibit a positive overall sentiment, with a slight inclination towards the positive. The reviewers express satisfaction with the services provided, highlighting the helpfulness, expertise, and professionalism of the technicians. They mention the timeliness, efficiency, and quality of the work done. Additionally, the reviewers appreciate the courteous and respectful behavior of the technicians, as well as their willingness to answer questions and provide detailed explanations. The positive reviews also mention the positive experiences with the company's customer service, including the ease of scheduling appointments, the clarity of the pricing, and the overall positive impression left by the technicians. However, it's worth noting that the negative reviews are fewer in number and do not contain any significant negative sentiment. Overall, the reviews suggest that customers have had positive experiences with Jackson and Sons and would recommend their services to others.
Our Reviews by City
Perfectly done
Robert - Smithfield, NC 27577
Tyler knows what’s best. Go team
Excellent service by Spencer
Smithfield - Smithfield, NC 27577
Bryce was very helpful & professional.
ROOKS - Smithfield, NC 27577
Great job
Patrick - Smithfield, NC 27577
Kenny was spectacular, as always Jackson and sons delivers great service. Cannot speak highly enough about the people here.
Great
Thurman - Smithfield, NC 27577
Landa n and landing grt get job
Excellent service
Hali - Smithfield, NC 27577
Extremely professional and kind
Great technition.
DORMAN - Smithfield, NC 27577
Told me all I needed to know.
Prompt and Efficient Service
STATE - Smithfield, NC 27577
Excellent service
STATE - Smithfield, NC 27577
Excellent service
Excellent and professional service
CRAYTON - Smithfield, NC 27577
Amazing from start to finish
Patrick - Smithfield, NC 27577
I initially contacted Jackson and Sons for an emergency ticket for my upstairs unit. Derek came out and was outstanding, then after being told my downstairs unit would need to be replaced entirely, I had Caleb and Joshua out to my house who informed me the unit could be serviced, and didn’t need to be replaced at all. I cannot speak highly enough about the service I received from everyone within the company, so much so that I signed a one year maintenance plan on the spot. Jackson and sons, and specifically the three people mentioned above, have earned a customer for life. Great customer service, and honest people who show true integrity at every turn! I’ll tell anyone and everyone who ever asks to call Jackson and Sons for any hvac needs from here forward.
The Best Service Ever
BOOTH - Smithfield, NC 27577
Jackson & Sons always does a great job. Josh, my technician today, was nice and explained everything he was going to do as well as everything he did. I am very pleased with my experience with Josh. Many thanks to Jackson & Sons and their wonderful employees for always giving their best!
Excellent service
CHINNIS - Smithfield, NC 27577
Excellent Service!
Cydney - Smithfield, NC 27577
Service was great .
London - Smithfield, NC 27577
Josh was knowledgeable and explained everything that needed to be done. Very pleasant person. I would like to have Josh next service time.
Great service!
3HC - Smithfield, NC 27577
Great service!
3HC - Smithfield, NC 27577
Always Great Service
OPW - Smithfield, NC 27577
Great Job
OPW - Smithfield, NC 27577
Jesse always does a great job servicing our units.
Response from Jackson & Sons:
Thanks for sharing your review with us and the community.
Excellent service
Robert - Smithfield, NC 27577
Always Great Service
OPW - Smithfield, NC 27577
Michael did a great job finding our issue.
Excellent Service As Always
SIMMONS - Smithfield, NC 27577
Kenny did a great job. This is our second time with him as our service man. He’s courteous and very professional.
Response from Jackson & Sons:
It was a pleasure serving you and your family. We really appreciate you taking the time to share your feedback with us and the community.
Homeowner
Ann - Smithfield, NC 27577
Great service
Always Great Service
OPW - Smithfield, NC 27577
Michael always does a great job for us at OPW.
Great Service
BOOTH - Smithfield, NC 27577
I highly recommend Jackson and Sons. Kenny is very knowledgeable about my unit and I am pleased with his work, explanations, and suggestions. Many thanks to Kenny for his kindness and a job well done!
Norman A.
Leak detection company came out found leak at back off church under ground
Matthew L.
Customer reported outdoor condenser for upstairs freezing up and running all the time. Tech found condenser in question was (serial HK2F) and did find thick frost pattern on outdoor coil. This condenser is for the downstairs actually. Tech recorded amp draws and refrigerant pressures. Tech swept system for refrigerant leaks and found none obviously present. Defrost sensors ohm correctly. Defrost cycle operated correctly. No flash codes. Tech did find refrigerant pressures slightly below pressure curve chart after defrosting coil. Tech found no refrigerant or defrost issue to completely explain ice. Customer approved cleaning outdoor coil. Customer did not invest in maintenance at this time, but may do so later.
Demarcus M.
Replace Old Ceiling Exhaust Fan With New Greenheck Ceiling Exhaust Fan
Landen H.
Tech washed and serviced unit customer had concerns about one room being warmer then other tech found vent under bed tech recommended moving bed from over top of the vent airflow and temps where good tech found no other challenges at this time customer did not wish to extend at this time wants to talk with husband on wish plan they’d like to go with will call back tomorrow.
Noah C.
Tech ran system and found pressures within spec, found very clogged media filter at return. Replaced filter, let system run for 30 minutes without issue, system is defrosting. Filter caused air flow restriction and coil freezing.
Tyler T.
Tech washed and serviced unit per service agreement, tech found no challenges while servicing the system at today’s visit, the system is back up and running and holding a delta t of 20+ degrees
Tyler T.
Tech serviced unit per service agreement, tech found condensing coils, compressor, and refrigerant lines frozen, tech leaked searched system throughly, tech tested defrost board and sensor, all checked out, demand tech has been called out to further inspect problem, will need to reschedule to wash coils and system
Matthew L.
Tech found system short cycling due to a failed 1/2 hp ECM blower. Tech confirmed line and low voltage to blower. System was manufactured in 2016. Brandon confirmed system was installed in 2018 and 5 year warranty went out in 2023. System is down with breakers off. Tech quoted book price for ECM blower and also recommended ESA preventative maintenance. Jackie Row is the property manager. Melvin Parker is the elderly homeowner. Lisa Presson is Mr Parker's daughter and takes care of the decisions. Mrs Lisa paid housecall and approved ordering blower motor. Declined preventative maintenance. Says there are multiple other properties, but they don't have interest in maintenance on the other properties either.
Norman A.
Install 50 gallon low boy in crawl space
Noah C.
Upon arrival tech monitored system operation and found suction pressure not dropping in heat mode. Tech did find a low liquid line temp in heat mode, switched to cool mode and found low suction and slightly high head pressure. Warm suction line temp. Added 1.5 lbs of R410A to observe changes, found head pressure rising but suction pressure did not. Confirmed no air flow issues indicating a restriction. No temp difference across filter drier as well as no difference at line temp of liquid line at condenser vs air handler. Indoor TXV is shutting down and will need to be replaced. Screw on valve, photos on file. - Returned to replace indoor TXV, recovered refrigerant from system and removed filter drier as well as TXV. Brazed in new drier and elbow for screw on TXV at air handler. Pressure tested and evacuated system. Weighed in 8lbs 2oz of R410A per manufacture spec. Added extra 2oz for line set length. System is operating properly.
Percy M.
PERFORMED CMA INSPECTION ON 5 SPLIT SYSTEMS. SPLIT SYSTEM #1 FAN CAPACITOR RATED FOR 20mf TESTED WEAK AT 7.52mf. CAPACITOR DUE FOR FAILURE, RECOMMEND REPLACEMENT OF CAPACITOR. THERE IS AN ESTIMATE ATTACHED TO THIS INVOICE FOR REPLACEMENT OF CAPACITOR. TECH WAS GIVEN APPROVAL BY MR. MCDONALD TO REPLACE 20mf FAN CAPACITOR. SPLIT SYSTEM #4 FAN CAPACITOR RATED FOR 7.5mf TESTED WEAK AT 6.80mf. CAPACITOR DUE FOR FAILURE, RECOMMEND REPLACEMENT OF CAPACITOR. THERE IS AN ESTIMATE ATTACHED TO THIS INVOICE FOR REPLACEMENT OF FAN CAPACITOR. ALL SYSTEMS ARE PERFORMING PROPERLY AT THIS TIME. TECH COMPLETED FILTER CHANGE OF 20-20x20x1 FILTERS. THERE ARE PICTURES AND A PERFORMANCE REPORT ATTACHED TO THIS INVOICE.
Josh W.
Tech arrrived and found thermostat blank, tech found door to air handler had popped off due to stripped out quarter turn locks. Te h taped door shut and power system on. System is now on and operating properly at this time.
Jerry H.
Taped up hood connection with water proof white seal tape. Installed blanks in disconnect. Need to return with data plate and possibly one medium sized blank off.
Percy M.
TECH CAME OUT TO FIND BAD SMELL POSSIBLY COMING FROM AIR HANDLER #22 AND CHECK ON UV LIGHT INSIDE SYSTEM. UV LIGHT IS ON INSIDE SYSTEM TECH CLEANED EVAPORATOR COIL AND ADDED CONDENSATE DRAIN TABLETS TO DRAIN PAN. SYSTEM HAD NO STANDING WATER THAT WOULD CAUSE BAD SMELL INSIDE DRAIN PAN AND DRAIN LINES. TECH THROUGHLY CHECKED SYSTEM FOR CAUSE OF SMELL AND DID NOT FIND ANYTHING TO CAUSE BAD SMELL INSIDE SYSTEM. PROBLEM MAY BE RODENT DEAD INSIDE CEILING OR DUCT WORK.
Percy M.
PERFORMED CMA INSPECTION ON 1 PACKAGE HEAT PUMP SYSTEM. TECH FLUSHED DRAIN LINES AND COMPLETED FILTER CHANGE OF 1-20x30x1 FILTER AND 1-14x30x1 FILTER. THERMOSTAT IS OPERATING PROPERLY AND SYSTEM IS COOLING PROPERLY WITH AMDELTA T ABOVE 20 DEGREES. FAN, COMPRESSOR AND BLOWOR MOTOR AMPERAGE ARE INSIDE CORRECT SPECIFICATIONS. THERE ARE PICTURES AND A PERFORMANCE REPORT ATTACHED TO THIS INVOICE.
Percy M.
PERFORMED CMA INSPECTION ON 1 MINI SPLIT SYSTEM. SYSTEM IS PERFORMING PROPERLY AT THIS TIME. FILTERS IN AIR HANDLER ARE CLEAN AND DRAIN LONES ARE CLEAR. SYSTEM SUPPLYING A TEMP OF 46 DEGREES. THERE ARE PICTURES AND A PERFORMANCE REPORT ATTACHED TO THIS INVOICE. .
Norman A.
Open 34 1/2 by 35 tall 50 gallon 240 volts also want estimate on him provide lavatory faucet and use provide
Derek J.
Upon arrival tech was informed that exhaust fan for multiple bathrooms was not pulling air. Inspected fan and found motor to be receiving 120v but was not running. Tested capacitor and it read within specs. Motor for exhaust fan has failed. Customer would like to have a quote to replace just motor as well as replacing entire exhaust.
Ricardo T.
Tech washed and serviced unit and found no challenges at this time.
Noah C.
Inspected upstairs and downstairs system, determined upstairs system to be issued system. Found missing heat strip kit at air handler in attic, also found removed and blocked return line. Air leaks at attempted seal on return box where return line was previously attached. Other attached existing return is not enough for this 3 ton system. Sent estimate on repairs. Customer will call if decision is made to proceed. Stated electrical will need to be upgraded and completed before heat strips can be added.
Matthew L.
Found thermostat for Carrier air handler 3 (serial 4058) not getting power due to flat switch not making connection. Tech reset float switch and ensured wire nuts are solidly connected. Tstat is getting power and system is back running. No charge due to recent CMA.
Dawson M.
Tech serviced and cleaned unit. Tech found bacteria build up on blower wheel. Tech pulled and cleaned. Tech also found hard start kit getting close to its threshold rating at 214.8/196. Tech faced no other challenges. Unit is heating and cooling efficiently. Tech informed customer about PSA renewal. Mail invoice.
David S.
—Performed CMA Inspection on 6 Rooftop Package Units, 3 Split Heat Pumps, and 1 Mini Split Heat Pump. —RTU-5 2015 York Gas Package: East Wing: Compressor tested in bad range on megohm test. This indicates the compressor motor windings insulation has deteriorated, and compressor is due for failure. Evaporator coil and drain pan highly corroded. Due to age of system, condition of evaporator coil, and likelihood of compressor failure, customer should consider system replacement. —RTU-6 2014 Carrier Gas Package: West Wing: Compressor tested in caution range on megohm test. This indicates the compressor motor windings insulation is deteriorating, and compressor may be due for failure. Outdoor fan motor amperage high. FLA 1.5, actual 1.89. Outdoor fan motor is failing and in need of replacement. 1/4 hp 208/230 1075 rpm. Capacitor included with motor replacement. Provided estimate to replace motor. Due to age of system and cost of recommended repairs, customer should consider options for s
Spencer C.
Tech found the manager’s office are have 5 zones. Tech turned all thermostats on and found 2 zones not opening. Tech found the lobby area thermostat was set as a conventional and changed to heat pump. That zone is now opening. Tech found the damper we just replaced is not opening. The zone board is receiving the call from the thermostat but is not sending power on open. There are 3 open zones available on the zone boards and tech moved zone 2 on board 1 to zone 2 on board 2 and found damper opening and closing properly. Customer requested checking the gas pressure on the furnace we cleaned the heat exchangers. Tech found 2.48 inlet pressure with LP gas. Inlet pressure should be near 15 outlet should be at least 10. Tech checked the furnace beside this unit and found inlet pressure is also 2.4. Customer is calling the gas company and will call us back to recheck furnaces.
Noah C.
Upon arrival tech found new thermostat wired wrong. Corrected wiring and tested operation, system is back up and heating.