Stella NC Heating Air & Conditioning Services
Jackson and Sons has been serving the heating and air conditioning needs of Stella, NC residents and businesses since 1974.
Our reviews below from your neighbors in Stella, NC tell the story of our quality, dedication and commitment to customer service.
Local Reviews
for Stella, NC
Our Reviews by City
Joseph C.
Tech arrived and customer stated system didn’t seem to keep up to well first thing in the morning, upon arrival tech found thermostat satisfied, tech cycled system checked refrigerant pressures and found no issues, tested defrost cycle and sensor to ensure defrost is operating properly, tech checked heat strip operation and found no challenges all test show no challenges thermostat is reading correct temperature and satisfied tech was unable to find any challenges.
Matthew L.
Labeled both systems in main disconnect. Replaced light switch in attic that failed after system replacement.
Aidan T.
Tech performed two system ESA, tech found no issues with either system at todays visit. Customer stated she had concerns about dust and debris in auxiliary drain pans. Tech cleaned both pans and no further issue. Both systems are back on and operating properly at this time. Tech spoke with customer about renewal and customer renewed.
Kyle W.
FOUND DRAIN LINE CLOGGED CAUSING AUXILIARY PAN TO FILL. CLEARED DRAIN LINE AND REMOVED EXCESS WATER. SYSTEM IS NOW DRAINING PROPERLY.
Matthew L.
On arrival, customer reported that focus pro is new and was installed on old 2009 model Trane system. Says he noticed 2009 Trane outdoor unit running, but did not hear blower. Tech checked focus pro settings and found them correct. Changed aux heat cycle rate for electric instead of gas aux heat cycle rate. Variable speed blower inside 2009 Trane AHU ramped up and responded correctly. Runs on low for 3 minutes and ramps up to higher cooling speed after time delay. Checked refrigerant pressures and found system severely low on R410a. Switched to heating mode to confirm. Distributors freeze immediately. There is a sticker that reports a fluorescent dye has been added in the past. Indoor coil appears to have been replaced in the past. Tech estimated 2009 Trane system is 4-6 lbs low on R410a. Tech confirmed that indoor coil inside 2009 Trane AHU is leaking refrigerant. See video and picture of green dye. Tech recommends system replacement due to age of system and cost of non warranty c
Bryce C.
Emailed Mr Willis proposal with units he requested.
Derek J.
Upon arrival tech was informed unit did not seem to heat very well and thermostat never changed temp reading after adjusting it. Tech inspected AH and Condenser and unit is operating correctly. Tech did have the thermostat reading lower than room temperature. Tech replaced thermostat with FP 5000 under warranty.
Kyle W.
FOUND THERMOSTAT FAULTY INTERMITTENTLY UNABLE TO SEND CALL FOR AUXILIARY HEAT. 19 YEAR OLD SYSTEM FURTHER INSPECTED FOUND COMPRESSOR EXTREMELY NOISEY UPON STARTUP. WINDING READINGS WITHIN HIGH END OF CAUTION/BAD RANGE. LARGE REPAIR COSTS NOT RECOMMENDED DUE TO AGE/OVERALL POOR CONDITION. PLANS TO SELL HOME SOON. HANDED OVER TO FIELD SUPERVISOR TO SEND OVER NEW EQUIPMENT PROPOSAL.
Matthew L.
Customer says he could not hear airflow noise from old air handler. He can hear this one. It sounds normal to tech. Tech lowered blower speed from high tap 3 to medium speed tap 2. Customer can’t hear a difference. Tech changed it back to high. Customer also reported system took 2 hours to increase 2 degrees. Checked vision pro settings. Checked amp draws and refrigerant pressures from outdoor unit. Forced defrost without issues. Tech found no issues with new install.
David C.
Consultation Code: ENGXEVRFU