Wilmington NC Heating Air & Conditioning Services
Jackson and Sons has been serving the heating and air conditioning needs of Wilmington, NC residents and businesses since 1974.
Our reviews below from your neighbors in Wilmington, NC tell the story of our quality, dedication and commitment to customer service.
Local Reviews
for Wilmington, NC
Customers say: The recent reviews exhibit a positive overall sentiment, with a slight inclination towards the positive. The reviewers express satisfaction with the services provided, highlighting the helpfulness, expertise, and professionalism of the technicians. They mention the timeliness, efficiency, and quality of the work done. Additionally, the reviewers appreciate the courteous and respectful behavior of the technicians, as well as their willingness to answer questions and provide detailed explanations. The positive reviews also mention the positive experiences with the company's customer service, including the ease of scheduling appointments, the clarity of the pricing, and the overall positive impression left by the technicians. However, it's worth noting that the negative reviews are fewer in number and do not contain any significant negative sentiment. Overall, the reviews suggest that customers have had positive experiences with Jackson and Sons and would recommend their services to others.
Our Reviews by City
Excellent service, great techs
FedEx Express - Wilmington, NC 28405
Matthew L.
Unit 2 calls for 45 amp breaker and has 45 amp breaker. Unit 8 is ready for inspection. Calls for 60 amp and has 60 amp. Unit 9 has 8kw strips installed. Unit 5 is ready to inspect. 60 amp needed and has 60 amp installed. Unit 3 replaced breaker for condenser that was broke. Ready to inspect. Unit 7 already has filter rack. Ready to inspect.
Audonel G.
Changed heat strips out
Caleb S.
Emailed proposal to replace 2 ton AC/furnace/coil to realtor.
Matthew L.
Units 2, 3, and 9 air handlers need breakers changed to 60 amp special Siemens breakers.
David S.
-Performed CMA Full Service on 4 Split System Heat Pumps. -Was informed upon arrival that back left corner system is not operating correctly. -A1 - 2006 Goodman 5 Ton Split Heat Pump: Building A Back Right from Entrance: Blower motor capacitor tested weak. Recommend replacement of capacitor. Provided estimate. Outdoor fan motor side of dual run capacitor tested weak. Recommend installing new 5 mfd capacitor. Provided estimate. -A2 - 2006 Goodman 5 Ton Split Heat Pump: Building A Front Right from Entrance: Both sides of dual run capacitor tested very weak. Recommend replacement of 80/5 mfd dual run capacitor. Provided estimate. -A3 - 2006 Goodman 3.5 Ton Split Heat Pump: Building A Back Left from Entrance: Found system not cooling to satisfaction. Observed deterioration of evaporator coil and rust collecting in drain pan. Unable to identify any leak at evaporator coil with sniffer. Blower motor capacitor tested very weak. Recommend replacement of capacitor. Provided estimate. Little
David S.
-Performed CMA Full Service on 48 Split System Heat Pumps located throughout 15 buildings on property. -Upon arrival, was informed that challenges exist with the following systems: A1, A2, E1, F2, F3, H1, M (system 2 or 3), N1, N3. -A1 - 2017 Carrier 5 Ton Split Heat Pump: Building A Front: Found thermostat blank upon arrival. Observed severe algae buildup in condensate pump. Was not allowing condensate pump to run, causing water to activate secondary float switch and turn system off. Cleaned pump and confirmed operation and drainage. System now operating correctly. -A2 - 2017 Carrier 5 Ton Split Heat Pump: Building A Middle: Found compressor not operating with call at contactor. Found outdoor fan motor pulling high amperage. Tested 70/7.5 mfd dual run capacitor and found no readings present for compressor or outdoor fan motor side. Recommend installing new 7.5 & 70 mfd capacitor. Unable to continue checking operation until capacitors replaced. Provided estimate for replacement. -E
Anthony B.
UNIT #9- 4 TON CARRIER CONDENSING UNIT ONLY & EXHAUST FAN
Luis R.
Tech was informed system #7 was leaking tech found aux drain pan was not connected tech connected and found system un level. Tech could not level it by himself. Install will return to correct. Tech replaced thermostat on system 4 with vision pro 8000. System 4 is operating properly. Tech found system 6 thermostat needed reset tech reset thermostat system is cooling properly at this time.
Dalton B.
UNIT #7- 5 TON TRANE SPLIT SYSTEM HEAT PUMP
Matthew L.
Tech returned to leak search Gas Pack #1. Six 20*20*1 filters were replaced yesterday. Chicken breaded filters are gone. Pressurized system up to 200 psi of nitrogen and trace gas on each circuit. Tech found no refrigerant leaks at indoor coil. Indoor TXV for circuit 1 has some oily residue, but tech confirmed no refrigerant leaks with ultrasonic or soap bubble. Tech found valve core for true suction port leaking. Tightened core, but it still leaked. Replaced core to stop leak. Tech found large refrigerant leak in oily spot at top right corner of micro channel condenser coil. See picture. Confirmed with ultrasonic detector. Need to call customer to quote condenser coil replacement. Due to coil size, at least two techs and a lift are required. 21.3 lbs of R410a and two larger size liquid line filter driers (DHY01470) are also needed. Left nitrogen in circuits. Staff has a bucket beneath fallen ceiling tile in tall ceiling in dining room. Looks like return duct had water dripping. Tec
Matthew L.
On arrival, manager on duty reported dining room is running correctly, but kitchen is not. In front of Gas pack 1 on the roof are two old compressors and an old blower motor. Looks like both compressors and belt drive blower have been replaced. We documented shorted compressors in February 2023. Indoor coil is frozen with several inches of thick ice. Compressor 1 (larger circuit is completely frozen up and compressor 2 (smaller) was not running. Four 20*20*1 pleated filters in the ceiling are completely clogged with breading dust. Two inch filters in unit are fairly clean and a few weeks old, but frozen to coil. Both circuits are nearly void of R410a. Under 60 psi of R410a standing pressure tested at both liquid lines and true suction ports. Will need to return at a later date to leak search system after coil thaws out. Tech let the client know of findings and that system is down. Tech left Y1 and Y2 disconnected and disconnect off. Tech left estimate on
Percy M.
TECH DIAGNOSED SPLIT SYSTEM #5 WHICH IS A NEW SYSTEM, THE POWER HAD WENT OUT. AFTER DIAGNOSTICS TECH FOUND THERMOSTAT WIRE NOT CONNECTED PROPERLY, AND THERE WAS A FUSE BLOWN INSIDE OF AIR HANDLER. TECH TOOK WIRES OIT OF THERMOSTAT AND PUT THEM BACK IN PROPERLY, ALSO TECH CHANGED FUSE IN AIR HANDLER. SPLIT SYSTEM #5 IS BACK RUNNING PROPERLY.
Percy M.
PERFORMED CMA INSPECTION ON 3 GAS PACKAGE SYSTEMS, 6 EXHAUST FANS AND 2 MAKE UP AIR SYSTEMS. ALL SYSTEMS HAVE A PROPER DELTA T AND ARE PERFORMING PROPERLY AT THIS TIME. COMPLETED FILTER CHANGE OF 8-20x20x1 FILTERS,8-16x25x2 FILTERS, 20-20x20x2 FILTERS AND 4-20x25x2 FILTERS. PICTURES AND PERFORMANCE REPORT ARE ATTACHED TO THIS INVOICE.
Romario T.
Found the recently replaced thermostat programmed incorrectly. Thermostat was set for heat pump instead of gas and hot-gas dehumidification mode disabled. Tech corrected the settings and assured both circuits operated prior to departure as well as the hot-gas dehumidification. Temperature dropped throughout visit. No charge per office due to recent CMA visit.
Percy M.
TECH PERFORMED CMA INSPECTION ON 3 GAS PACKAGE SYSTEMS, 6 EXHAUST FANS, AND 2 MAKE UP AIR SYSTEMS. UPON ARRIVAL MANAGER OF STORE STATED THAT THERMOSTAT FOR KITCHEN AREA WAS NOT WORKING PROPERLY, TECH DIAGNOSED THERMOSTAT AND FOUND BUTTONS TO CHANGE SETTINGS AND TEMPERATURE WAS NOT WORKING ON THERMOSTAT. TECH REPLACED THERMOSTAT WITH APPROVAL FROM MRS. HUBBARD, TECH COMPLETED FILTER CHANGE OF 8-20x20x1 FILTERS, 24-20x20x2 FILTERS AND 12-16x20x2 FILTERS. ALL SYSTEMS ARE PERFORMING PROPERLY AT THIS TIME. PERFORMANCE REPORT AND PICTURES ARE ATTACHED TO THIS INVOICE.
Demarcus M.
UNIT #3- MEMORY CARE/ACTIVITY- 4 TON TRANE SPLIT HEAT PUMP
Demarcus M.
UNIT #5-KITCHEN- 5 TON CARRIER AIR HANDLER ONLY
Demarcus M.
UNIT #9- 4 TON CARRIER AIR HANDLER ONLY
Jesse J.
Tech preformed CMA FULL SERVICE on 9 Split Systems, 1 Air Make-up Unit, and 2 Exhaust Fans. *Split System #9 is still down from previous diagnosis of failed compressor, compressor shorted to ground. This was diagnosed on 10/5/23. Tech recommends replacing System. *Split System #3 is still down from previous diagnosis on 8/17/23 of failed blower motor, motor is locked up. Compressor also failed megohm test. Due to age and these challenges, tech recommends replacing system over repair. *Exhaust Fan #1 ( dishwasher) is still down with locked up motor, diagnosed on 4/14/23. Tech recommends replacing Exhaust Fan. *Split System #7 is operating at this time but has multiple challenges. Compressor tested in caution area of megohm test. Run capacitor is at lowest tolerance in operating range. Compressor plug has gotten extremely hot at some point and become disfigured. Blower motor is operating at higher amps than FLA listed, indicating motor is beginning to fail electrically. And evaporator c
Wes B.
Completed a filter change on 3 TRANE gas package units, 2 Make up Air hoods, washed filters, kitchen filters.
Wes B.
Completed a filter change on 3 TRANE gas package units, washed filters on 2 Make up Air hoods, kitchen filters.