Wilson NC Heating & Air Conditioning Services
Local Reviews
for Wilson, NC
Customers say: The recent reviews exhibit a positive overall sentiment, with a slight inclination towards the positive. The reviewers express satisfaction with the services provided, highlighting the helpfulness, expertise, and professionalism of the technicians. They mention the timeliness, efficiency, and quality of the work done. Additionally, the reviewers appreciate the courteous and respectful behavior of the technicians, as well as their willingness to answer questions and provide detailed explanations. The positive reviews also mention the positive experiences with the company's customer service, including the ease of scheduling appointments, the clarity of the pricing, and the overall positive impression left by the technicians. However, it's worth noting that the negative reviews are fewer in number and do not contain any significant negative sentiment. Overall, the reviews suggest that customers have had positive experiences with Jackson and Sons and would recommend their services to others.
Our Reviews by City
Great, professional, and friendly.
Donna - Wilson, NC 27893
I always get Great service from Jackson & Sons. Tyler was outstanding
Great Company
Donna - Wilson, NC 27893
I won't use any other company. Great team that does a great job...everytime.
excellent service
Heidi - Wilson, NC 27893
Great technician!
David - Wilson, NC 27893
Kenny was great, very professional!
Excellent good job
BYNUM - Wilson, NC 27896
Always reliable
Donna - Wilson, NC 27893
Always first rate!! Great, dependable service.
Great people and service
WILLIAMS - Wilson, NC 27896
Service review survey
WILLIAMS - Wilson, NC 27893
I always request Matt. Matt always does a great job, answers my question, and very thorough.
Great service
AL - Wilson, NC 27893
Called for assistance for a demo on my new unit and had a crew come out the same day. Excellent experience
Excellent Experience
AL - Wilson, NC 27893
Great service and professionalism.
Overall Great Job
WILLIAMS - Wilson, NC 27893
They took the time to answer my questions and concerns. The work was done in a timely manner. Overall did a good job.
Great service!
3HC - Wilson, NC 27893
Good Service just wished they had found the problem before the 3rd technician
Karyn - Wilson, NC 27893
I purchased the preferred service package this past summer. Since the technician came out yesterday for the 6 month’s check… my service package had expired in just one day. So no discounts on parts. The technician yesterday supposedly cleaned and checked everything but failed to turn the power source back on. He then checked the temperature before he left stating it was putting out 80 degree air and said it was fine. When I awoke this morning, not even 14 hours after the technician left, the temperature I. Our house was 64 degrees. My only wish would have been a more thorough inspection before today.
Excellent
RAPER - Wilson, NC 27893
great service
BROOME - Wilson, NC 27896
Great service, the service technician was very nice and took the time to go over his findings and estimator promptly provided replacement estimates
Excellent job
BYNUM - Wilson, NC 27896
Explain very well
Great service!
3HC - Wilson, NC 27893
Great Maintenance Visit!
David - Wilson, NC 27893
Great maintenance visit, feeling more confident and knowledgeable about the units and their readiness!
Fast response
JONES - Wilson, NC 27896
Friendly and knowledgeable
Great service!
3HC - Wilson, NC 27893
Great service!
3HC - Wilson, NC 27893
Great service
Charlie - Wilson, NC 27896
No better service
I made the right choice!
Williams - Wilson, NC 27893
I would recommend Jackson & Sons to anyone. They have always provided excellent service for my business and home.
Excellent service
RAPER - Wilson, NC 27893
Excellent Service
Karyn - Wilson, NC 27893
Very knowledgeable, courteous, fast service for the repair of our air conditioner!!
Luis R.
Technician found fuse was blown. System is back side where they are remodeling. S#595L upon replacing fuse te h also found thermostat display was lighting up but blank technician tried to reset multiple times display would still not turn on. Technician quoted out thermostat replacement Danny approved. System is operating properly at this time.
Percy M.
PERFORMED CMA INSPECTION ON 3 ROOFTOP GAS PACKAGE SYSTEMS, 1 MAKE UP AIR SYSTEM AND 2 EXHAUST FANS. ALL SYSTEMS ARE PERFORMING PROPERLY AT THIS TIME. FAN , COMPRESSOR AND BLOWOR MOTOR AMPERAGE CHECKS WERE INSIDE CORRECT SPECIFICATIONS. DELTA T CHECKS WERE OVER 20 DEGREES DIFFERENCE FROM SUPPLY TO RETURN. TECH FLUSHED DRAIN LINES AND ADDED CONDENSATE DRAIN TREATMENT TABLETS TO DRAIN PANS. TECH COMPLETED FILTER CHANGE OF 4-16x20x2, 6-16x24x2, AND 4-18x24x2 FILTERS. THERE ARE PICTURES AND A PERFORMANCE REPORT ATTACHED TO THIS INVOICE.
Joseph C.
Upon arrival customer stated city was working on power and when they turned it back on the system never started. Customer already found breaker tripped and reset system is running, customer didn’t want system to be inspected further. System is 40 years old tech recommended replacement due to age customer stated he is interested but is just unable to do at this time and will call back when ready.
Joseph C.
Tech found E1 and E2 code for coil temp sensor on RTU4, tech inspected and found sensor testing to spec, system is operating properly tech found lots of water in electrical compartment coming in through cracks, tech sealed with silicone and insulation tape. No further challenges at this time.
Aidan T.
- Tech found loosely secured door panel on the Trane gas furnace that serves the front offices and lobby area, deactivating the door switch and de-energizing the electrical circuit. - Re-secured panel and taped for reinforcement. Confirmed proper operation with delta T reading 47 degrees. System is heating normally at this time.
David S.
—Performed CMA Full Service on 5 Rooftop Package Heat Pumps and 2 Mini Split Heat Pumps. —RTU-1 2022 Trane 8.5 Ton Package Heat Pump: Condenser coil slightly frosted upon arrival. System operated defrost in Test Mode without challenges. System operating pressures should be monitored closely at future services. —All systems operating with acceptable temperature differential at this time. Replaced filters, flushed drain pans and traps, tested electrical and temperatures, cleaned and washed units and coils.
Chris A.
Tech washed and serviced unit. Tech found no challenges at this time. Customer extended but changed to a monthly plan. Will call office to discuss card information. Unit is heating with a delta T of 22.
Amber W.
Install New 3 Ton Duct System With Return Includes Plasma Air
Percy M.
PERFORMED CMA FULL SERVICE ON 1 SPLIT SYSTEM AND 1 PACKAGE HEAT PUMP SYSTEM. SPLIT SYSTEM AND PACKAGE HEAT PUMP SYSTEM ARE BOTH OPERATING PROPERLY AT THIS TIME. TECH CHANGED FILTERS AND FLUSHED DRAIN LINES ON BOTH SYSTEMS. TECH CHECKED FAN,COMPRESSOR AND BLOWOR MOTOR AMPERAGE FOR. BOTH SYSTEMS, AMPERAGE CHECKS WERE INSIDE CORRECT SPECIFICATIONS. THERE ARE NO ISSUES WITH EITHER SYSTEM AT THIS TIME. THERE ARE PICTURES AND A PERFORMANCE REPORT ATTACHED TO THIS INVOICE.
Derek J.
Upon arrival tech was informed system was making a noise and electric bill has been extremely high. Tech found system ramping up as need when calling for heat and aux heat and that’s where noise was coming from. Tech did find condenser not running even though it was calling. Further inspected and found no line voltage due to a tripped breaker in main panel. Megohm compressor and it read bad indicating internal windings had insulation deteriorated. Checked compressor to ground and had a resistance reading as well, compressor has failed. System is still under warranty. Tech emailed estimate to replace compressor. Tech also emailed estimate to replace outdoor temp sensor which has also failed. Customer is going to reach out to contractor that installed system to see if they will cover and if not will contact office to make repairs.
Jesse J.
Install (2) Trane 2.5 Ton Split Heat Pump Systems, An 18K Mini Split, & (2) 12K Mini Split Gas Heaters Will Be Removed & Gas Lines Capped
Derek J.
Upon arrival tech was informed system for office was not cooling. Inspected and found condensing unit not running or receiving 24v on the Y circuit. Inspected air handler and found ezt226 safety switch tripped. Removed top and plunger on bottom was broken off and wedged underneath. Tech replaced with new and condenser came on. Poured water through drain line to ensure no blockage. System is back operational at this time.
Tyler T.
Tech washed and serviced unit per service agreement, upon inspection tech found duel run capacitor testing below spec, tech recommended replacement of capacitor, customer approved at today’s visit, the system is back up and running and holding a delta t of 20+ degrees
Caleb S.
Emailed customer quote to install new duct system
Percy M.
PERFORMED CMA INSPECTION ON 3 SPLIT SYSTEMS. SPLIT SYSTEM #1 BLOWOR MOTOR CAPACITOR RATED FOR 10mf TESTED WEAK AT 6.48mf. CAPACITOR IS DUE FOR FAILURE, RECOMMEND REPLACEMENT OF CAPACITOR. THERE IS AN ESTIMATE PROVIDED FOR REPLACEMENT OF CAPACITOR. SPLIT SYSTEMS 1,2,AND 3 ALL HAVE A POWER SWICH IN FRONT OF EVAPORATOR COIL ACCESS DOORS THAT WILL NOT ALLOW ACCESS TO COILS. SPLIT SYSTEM #2 HAS A METAL PIPE THAT HOLDS UNIT UP IN CEILING IN FRONT OF ACCESS DOOR FOR BLOWOR SECTION , CAN NOT ACCESS BLOWOR SECTION ON SPLIT SYSTEM #2. TECH COMPLETED FILTER CHANGE OF 6-20x20x1 FILTERS. ALL SYSTEMS ARE PERFORMING PROPERLY AT THIS TIME. THERE ARE PICTURES AND A PERFORMANCE REPORT ATTACHED TO THIS INVOICE.
Noah C.
Found error code E1 and 2 at RTU 4 sensor indicating issue with coil temp sensor. Reset system and monitored operation. Tested coil sensor and found no challenges, let system run with no further challenges.
Bryce C.
Duplicate call
Bryce C.
Provided quote for new gas furnace and ac as well as duct system. Customer will be back in touch
David S.
—Performed CMA Inspection on 4 Rooftop Gas Packs, Rooftop Make Up Air and Exhaust Fans, and 1 Mini Split Heat Pump. —Gas Pack (7996) Hallway: Compressor capacitor tested weak. Recommend replacement of capacitor. Provided estimate. —Removed an excessive amount of debris and hardware from rooftop. Recently installed condensers for make up air done by others. —All systems working correctly at this time.
Chris M.
Came out to look at a leaking water heater. It will need to be replaced existing water heater is a 50 gallon regular.
David S.
— Performed CMA Full Service on 3 Split Heat Pump Systems. — Employees state white residue blows from System 2. Found dried white deposits in condensation drain pan. Cleaned & flushed drain pan and added algae tabs per Full Service. Sealed around return duct where filter door is located. Saw no leaks in duct work. Employee stated that sheet rock repairs had been made recently. Suspect residue in return ducts has been knocked loose since installing new system with stronger blower. Customer will determine if duct cleaning is desired upon further monitoring. — Found fresh air supply vents on all 3 systems. 2 fresh air inlets have no filter in place and remaining is in need of filter replacement. This service is Jackson and Sons first visit. Return trip to be immediately scheduled to install filters per updated filter counts. — All systems operating correctly at this time.
Dawson M.
Tech installed new 2 mfd inducer motor capacitor. Tech also took out old relay boards and checked both systems operating properly.
Dawson M.
Tech serviced and cleaned units. Tech found downstairs blower to have bacteria build up. Tech pulled and cleaned. Tech found both systems hard start kits going past threshold. Tech found downstairs evaporator coil to be severely rusted but could not find a consistent leak. Tech also found the inducer draft capacitor reading at 1.164/2 MFD (tech does not have a 2 MFD Capacitor). Tech recommends replacing both hard start kits. Both units are heating and cooling efficiently.
Romario T.
Found abnormal time frames from where the thermostat calls for heat. Thermostat was sending only 12v to the heat strips and then no voltage. Homeowner stated that the thermostat was bought from eBay and self installed it. Tech recommended to replace the thermostat wire and thermostat as well 2 techs needed. Customer declined the repairs and will wait for now since the thermostat does operate at random times. Recent visit.
Romario T.
Found small leaks at the condenser distribution aluminum tubes. Tech recovered the remaining refrigerant and brazed the aluminum section while flowing nitrogen. Pressure tested to 290psi and evacuated below 500 microns. Factory charged the system with 9.9lbs of R410a refrigerant. Tested heat cycle afterwards and temperature increased from 53 degrees to 60 after testing the equipment. System is back heating. New system install. Tech picked up a check and handed the customer a copy of the invoice.