Winterville NC Heating & Air Conditioning Services
Local Reviews
for Winterville, NC
Customers say: The recent reviews exhibit a positive overall sentiment, with a slight inclination towards the positive. The reviewers express satisfaction with the services provided, highlighting the helpfulness, expertise, and professionalism of the technicians. They mention the timeliness, efficiency, and quality of the work done. Additionally, the reviewers appreciate the courteous and respectful behavior of the technicians, as well as their willingness to answer questions and provide detailed explanations. The positive reviews also mention the positive experiences with the company's customer service, including the ease of scheduling appointments, the clarity of the pricing, and the overall positive impression left by the technicians. However, it's worth noting that the negative reviews are fewer in number and do not contain any significant negative sentiment. Overall, the reviews suggest that customers have had positive experiences with Jackson and Sons and would recommend their services to others.
Our Reviews by City
Excellent Service!!!
Renan - Winterville, NC 28590
Honest quote, great service, thoughtful expiation, caring technician.
Beyond perfect service !!
Raymond - Winterville, NC 28590
Very very good service . Prompt and explained everything. Asked if we had any questions. Very respectful .
Fast and capable
NC - Winterville, NC 28590
Excellent Service
Josie - Winterville, NC 28590
Excellent service
Josie - Winterville, NC 28590
Very professional and courteous. Knowledgeable about service.
Quick and Informative
NC - Winterville, NC 28590
Thorough & professional service.
David - Winterville, NC 28590
Landon explained the services he completed on our unit. He was courteous, professional & answered my questions to my complete satisfaction.
Top Notch Installer
Robert - Winterville, NC 28590
Audonele really knows his craft. He even found an issue with the ductwork that the previous hvac company had created when the old system was installed and took the time to correct it. He is definitely a valuable asset to Jackson and Sons or whatever company he decides to work for. He worked hard to ensure that the quality that I was hoping for was received. I couldn’t be more satisfied with his level of care and attention to details.
Exceptional service
Robert - Winterville, NC 28590
Matthew was prompt and efficient as well as informative. I must say that everyone at Jackson and Son that I’ve interacted with so far have had such a positive effect. Both on the quality of their work and their customer service. It’s rare in these times to find a company you can trust and have confidence in. I’m glad my neighbor across the street recommended Jackson and Son as in the future I will do as well.
Good company to have around!
ROBERT - Winterville, NC 28590
Bryce was knowledgeable as well as personable. He listened to my concerns and had answers to all my questions and made cost saving suggestions where possible. I enjoyed my interaction with him. I would recommend Jackson and Sons to anyone in need of a new hvac system or just service to their existing system.
Great job!
Shar - Winterville, NC 28590
Great service. I appreciated getting the photo of who was coming to my home.
Professional and Excellent Service
Bennie - Winterville, NC 28590
Technician stay on task the entire time and was pleasant.
Great Service
Bennie - Winterville, NC 28590
Well pleased with the work and diagnosis of the issue with air conditioner unit. He thoroughly explained what was going on.
I can not praise enough
Maria - Winterville, NC 28590
Another technician came for scheduled maintenance, and a part broke while he was servicing. Jackson & Sons sent Luis quickly to reoair the part, and at no charge. I am so glad I changed from another company who broke my attic ladder and never reported it to me, much less cover the repair. I am overwhelmed at the conscientious and kind customer service from this company.
Never disappoints
Maria - Winterville, NC 28590
Came when scheduled, stayed until work done. Very polite and informative. I am very impressed with his service
Top notch as usual!!
Kevin - Winterville, NC 28590
Ricardo was friendly, professional, and very thorough. Highly recommended!
Great work!
JOSH - Winterville, NC 28590
Great work!
JOSH - Winterville, NC 28590
Homeowner
Joe - Winterville, NC 28590
Good honest service
Great Service!
Mandy - Winterville, NC 28590
Thank you so much for showing up with very little notice beforehand! Great service, super helpful and very professional.
Very helpful!
Cristina - Winterville, NC 28590
Kyle was very professional and helpful.
Excellent service house call!
Briyanna - Winterville, NC 28590
Technician was on time and very professional.
Excellent
Steven - Winterville, NC 28590
Great service
John - Winterville, NC 28590
Great job
Professional service.
Cristina - Winterville, NC 28590
Landen was very professional and did a great job.
Aidan T.
- Customer advised tech that the condenser made a loud noise when shifting into defrost but experienced no challenges with heating. Thermostat satisfied at 70 degrees upon arrival. - Tech initiated two full defrost cycles, observing normal operation and no abnormal sounds. Confirmed refrigerant charge per PT chart. Advised customer that the defrost cycle will appear louder than normal due to weather conditions and low outdoor temperatures. - Customer will contact office regarding service agreement. System is operating normally at this time. Thermostat satisfied at 72 degrees upon departure.
Aidan T.
Need to reschedule regulator replacement due to unsafe weather conditions.
Aidan T.
- Customer recently had propane tank refilled. - Tech found open rollout switch upon arrival (1 of 4) and reset for testing. Observed normal operation for approximately 20 minutes. Confirmed inlet LP gas pressure; outlet set screw is stripped. - Performed manometer leak test on heat exchanger and found no issues. - Recommended system replacement on account of age and condition and recommended replacing the draft inducer assembly, advising customer signs of bearing failure. Advised customer no return filter is present in the return grill and recommended installing one. - Recommended a service agreement; customer declined agreement a recommended repairs, advising that the home is on the market. System is operating normally at this time.
Chris A.
Tech washed and serviced unit, customer not home, son gave access to home. No challenges found at this time. Unit is heating with a delta T of 18. Used a 20x25x1.
Chris A.
Tech washed and serviced unit, no challenges at today’s visit. Tech recommended media filter to prevent struggling to change filter so often. Customer declined. Unit is holding a heating delta T of 21.
David S.
—Performed CMA Full Service on 2 Rooftop Gas Package Units. —System 1 - 2012 Payne 5 Ton Gas Package: Warehouse: No filter installed on system. Reusable filter has completely deteriorated. Recommend installing cleanable/replaceable filter. Approximate size 12x32”. Provided price to install custom filter. Signs of pitting at compressor contactor. Arcs when engaging. Recommend replacing 30 A 1 Pole Contactor. Provided estimate for contactor. —System 2 - 2024 Champion 4 Ton Gas Package: Front/Offices: System operating correctly at this time.
Aidan T.
GAS RTU #2 - Flushed pressure switch tube and inlet port, confirmed clean flame sensor and igniter. System is operating normally at this time. GAS RTU#3 - Found hard lockout fault code (exceeded failed ignition attempts) upon arrival and reset for testing. Noted no inlet natural gas pressure on gas valve and confirmed open shutoff valve and regulator. - Adjusted regulator and observed normal operation and proper gas pressures for approximately 5 minutes and shut off due to low gas pressure. - Regulator (5LB) is failing and needs to be replaced. Customer approved part order. Please call customer with part ETA. System #2 is operating normally at this time.
Aidan T.
- Tech found failed 30A air handler breaker upon arrival, only L1 operational. Received approval and replaced with 30A 2 pole Siemens breaker. - Confirmed proper heat strip and defrost operation. - Recommended premium service agreement; customer declined. System is operating normally at this time with heating delta T reading 32 degrees without heat strips.
Tyler T.
Tech washed and serviced unit per service agreement, tech found no challenges while servicing the system at today’s visit, the system is back up and running and holding a delta t of 19 degrees, customer wants to wait to renew I
David C.
Carrier Condenser 25SCA524A003 Carrier® Comfort - 2 Ton 14.3 SEER2 Residential Heat Pump Condensing Unit Quantity: 1 Multi Fan Coil FJ4DNXB24L00 2 Ton Residential Fan Coil Multipoise (Aluminum Coil) Quantity: 1 Tutco HVAC Add-Ons CE0501N05T Tutco - CE0501N05T - 5 kW Electric Heater (230-1) Quantity: 1 Other HVAC Add-Ons CUSTOM-E5QS3T EZ Trap Quantity: 1 Other HVAC Add-Ons CUSTOM-MF3IRD Filter Dryer Quantity: 1 Other Thermostats CUSTOM-PXPR1U HONEYWELL FOCUS PRO 5000 (Trane Split Systems) Quantity: 1 36X40 Pad Quantity: 1 EZ Trap Quantity: 1 Float Switch Quantity: 1
Bryce C.
Provided quote for new system. Customer invested in new carrier split heat pump
Norman A.
Water heater busted want it put rightinfront of closet were it was at before
Luis R.
Technician found induced draft motor was sounding like it was scraping. Upon further inspection technician found gas valve would have a delay upon calling. System is heating at this time. Technician recommended replacing induced draft motor. Customer is son in law and will call back when he speaks to wife and sisters.
Bryce C.
Provided quote for new duct system
Chris A.
Tech washed and serviced unit, tech found compressor and OD fan capacitor testing low 33.4/40. Customer had to leave mid service but tech would recommend replacing. No other challenges were found, unit is heating with a delta T of 20. Customer provided filters.
Chris A.
Tech washed and serviced unit. Found no challenges at today’s visit. Unit is operating properly holding a delta T of 26. Customer interested in filters that last longer, tech recommended media filter. Custoemr not interested at this time.
Luis R.
Technician found jumper wire from r and w causing heat to run at all times even with cooling call.
Romario T.
Found a failed 50amp breaker and a broken low voltage wire not allowing the heat pump to operate. Tech educated the homeowner about our maintenance plans and decided to invest into one system PSA(premium service agreement) under the yearly plan. Tech did had to go to the nearest supply store to pick up a 50amp breaker. Tech tested heat mode with heat strips after the approved repairs. System is back heating.
Matthew L.
Pressure switch open error code present due to empty propane tank. Customer should call the gas company to fill tank and switch furnace back to heat mode.
Spencer C.
Tech found system thawed out upon arrival. Customer showed tech a picture of the coils partially frozen but nothing more than normal frost buildup on a heat pump at the coils will be frosted over for 30 minutes before the board initiates a defrost cycle. Customer stated that the fan will shut off and system will start blowing cool air but won’t stop until the thermostat is shut off. This is describing a normal defrost cycle, except it should switch back over to heat once coil is thawed out. The only scenarios that could cause it to get stuck is a defrost sensor getting stuck or a reversing valve getting stuck. Tech put power on and off the reversing valve and found it operating properly and showed no signs of getting stuck. Tech also verified sensor is opening and closing and never got stuck with tech present. Tech informed customer that the sensor is the only thing left in the defrost operation, but tested good at this time. Tech sent an estimate to replace the sensor. Tech s
Spencer C.
Tech found system not frozen upon arrival. Tech replaced defrost board, set to 30 minute timer and tested defrost. Tech found normal defrost operation, sensor is opening and closing properly. Tech documented a normal defrost cycle.
Spencer C.
Customer showed pictures of a frozen condenser. Tech found defrost board is not receiving power, but y has been bypassed and ran straight to the contactor. Tech ohmed out coil and ambient sensors and found the ambient sensor was at 1k ohms which is well over 100 degrees, outdoor temp is 48. Tech jumped r to y to put power on the condenser and found it was locked out on ambient sensor error. Tech tested a truck stock sensor and found system runs with y running through the board and not bypassed and system runs a proper defrost cycle. Tech the. Had to diagnose why the system is not getting power on red. Tech found 24v at the AHU on r going to the condenser indicating thermostat wire needs to be replaced. Tech left red and y connected and disconnected thermostat r to allow board to be powered up with y call temporarily. Tech quoted replacing sensor and thermostat wire. If thermostat wire replacement is approved, 2 techs will be needed. Customer chose to replace sensor today and
Chris A.
Tech washed and serviced unit. Both systems are operating properly and no challenges were found at this time. Tech reccomended Plasma air and customer is interested in allergy relief. Wants to talk to wife before making a decision. Upstairs is holding a delta T of 24 downstairs has a delta T of 29.
Luis R.
Technician found that 30 amp fuse was tripped. Once reset technician did not find any components shorted to ground. Upon further inspection technician found 30 amp breaker with #8 copper wire was spliced to #6 aluminum wire coming from main panel 50 amp disconnect. Wire and breaker are to small to Handel to 10k and compressor. Technician spoke with install supervisor and informed them of findings. Technician removed 5k heat for the moment so heat strips won’t pull 38amps with 1 set heat strips pull 20 amps. Install supervisor is informed and will come with solutions.
Amber W.
Replace 3.5 Ton AC Condensing Unit, Evaporator Coil, & Gas Furnace With New Goodman 3.5 Ton AC Condensing Unit, Evaporator Coil, & Gas Furnace With WiFi Programmable Thermostat