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Know Exactly What's Working in Every Conversation.
Know Exactly What's Working in Every Conversation.
Chat Analytics
Go beyond sending messages — understand how they perform. Chat Analytics gives you deep visibility into response times, conversation outcomes, AI performance, and team productivity.
Real-Time
Data Updates
10+
Metrics Tracked
All
Channels Included
Chat Analytics — Performance
Real-Time
Data Updates • Updated today
Key Capabilities
Response Time Tracking
Conversation Volume Reports
AI Resolution Rate
Conversion Tracking
Features
Everything Chat Analytics Can Do For You
Powerful capabilities built to drive real results for your business.
Response Time Tracking
See exactly how fast your team (and Nexus AI) responds to new conversations — by channel, hour, and team member.
Conversation Volume Reports
Track inbound and outbound message volume by day, week, and month across all channels.
AI Resolution Rate
See what percentage of conversations Nexus AI handles without human intervention.
Conversion Tracking
Connect conversations to outcomes — how many chats turned into booked appointments or paid jobs.
Team Performance
Compare response times and conversation close rates across your team members.
How It Works
Up & Running in Minutes
Getting started is fast — no technical knowledge required.
01
Data Collected Automatically
Every conversation, response, and outcome is tracked the moment it happens — zero setup.
02
Review Your Dashboard
Log in and see your key chat metrics at a glance — filterable by date, channel, and team member.
03
Optimize & Improve
Use the insights to improve response speed, adjust Nexus AI training, and coach your team.
Ready to Put Chat Analytics to Work?
Join hundreds of businesses growing faster with Launch365.