I had Doug's come back out to install a central unit in my home and once again the service was outstanding! They were very nice, professional, and thorough! They went above and beyond and cleaned up after they were done. As always I was very pleased with their work and recommend them highly!
17:12 30 Jul 21
23:46 29 Jul 21
Doug's had Tory come out to inspect my AC because it was blowing hot air constantly. He spent a few hours checking everything before he saw the problem and fixed it. I haven't had AC in weeks, so I was very excited he fixed it within a day.And if he reads this, I'm sorry if you heard me say that you're notification of service sounds like a dating profile, but it kind of does. Lol
20:08 29 Jul 21
20:47 26 Jul 21
got a discount of $39...Then got a law suit threatening for $39...Im switching to someone else
22:41 23 Jul 21
Samuel was prompt, professional and knowledgeable. We would love to have him service our a/c or generator in the future.
19:38 23 Jul 21
They were quick and professional when installing our generator.
19:30 23 Jul 21
Service technician performed annual maintenance and installed a fan capacitor. I noticed later that day, after the tech left, the HVAC was no longer working; diagnosis was fan not functioning. Doug's claimed the fan problem was just coincidence (they failed to convince me). And since they do not stock this fan, a replacement would have to be ordered. Doug's offered a temporary window unit but our bedroom has no window and that's the only room with a bed. I had to move my sick seventy-seven year old wife to a local motel for the night because she could not tolerate the heat. The best I could negotiate with Doug's was a 1/3rd reimbursement of my motel expense. Bottom line, I paid $100 to be inconvenienced.
23:52 22 Jul 21
17:54 22 Jul 21
Nick and drew came to install the generator today they were very friendly and courteous. They did a awesome job. They were very respectful and was great with the kids around. Even offer to plug anything we needed while the electric was off. We are very pleased with the work done!!!!
17:19 18 Jul 21
Slow Jams Williams
16:25 17 Jul 21
Great customer service and payment options
21:48 15 Jul 21
Professional, efficient, and kind. Samuel got the job done in less than an hour. I would definitely recommend!
Joshua dimond slayer
16:44 15 Jul 21
Anitra D. McPherson
20:48 14 Jul 21
02:29 09 Jul 21
16:55 06 Jul 21
Very Professional and PoliteGot the job done quickly
01:26 06 Jul 21
17:27 02 Jul 21
I was away from home and my wife was home alone when the central AC unit ‘s blower motor failed leaving my wife in 90+ degree weather without AC. My wife quickly called Doug’s. Samuel responded to our call the same day, quickly diagnosed the problem; ordered the replacement parts, which were available the next day; and had the unit back in service by the afternoon.
Billie Jo Harlan
13:31 02 Jul 21
Billy Breaux and the crew did a fabulous installation job of my generator.
20:34 01 Jul 21
Billy and his helper provider excellent customer service. They made sure all questions I had were answered before they left my home.
02:22 01 Jul 21
Called Doug’s for a service call. One of my units was blowing hot air and wanted my other unit checked. I or my wife are not experts with an ac unit. We expect a honest review of our equipment from professionals. The service tech was polite and professional. The tech told my wife we needed to replace both units one Because of age and the other because it had a leak and could not be fixed and that the cheapest it would be at least 20,000 dollars to fix. That was the same they told me a year ago when they service my ac. I signed a service contract with them for over a thousand dollars last year. My units are 10 and 15 years old each and never had a problem with either till last year. His assessment did not sit well with me so I got a second opinion and their assessment was one had a leak in coil on the inside of my house and my other unit was running fine and was good on Freon which Doug said it was low on. Their bill was only a 1,095 to repair. I feel that Doug’s was trying to take advantage of the situation and get me to spend more money that needed to be spent for the job. I would not recommend them to anyone for repair on an ac unit.
16:57 29 Jun 21
20:38 23 Jun 21
Tory, was great. Very professional and even worked in the rain to get our HVAC system back up and running. He was very polite and explained everything to us in detail. He is a valuable asset to the Doug's service team. We will keep Doug's on our list to call when we have any issues.
15:33 22 Jun 21
Great service! Doug’s always is quick to respond, keeps me updated throughout the process and do quality work. Highly recommend.
15:07 21 Jun 21
Great, friendly staff. Totally professional technician who inform you through out the repair. Best of all, unbeatable price and quick response to service calls.
14:28 21 Jun 21
Sergio did maintenance on our generator, he was professional and polite.
21:26 18 Jun 21
THEY CAME AND LOOKED AT A/C SAID IT WAS FROZE, CAME BACK SAID IT WAS STILL FROZE. NEXT DAY NO CALL, SO I CALLED THEM. TECH WOULD BE THERE 130-2 PM CAME HOME FOR 130 NO TECH CALLED THEM TECH HAVING TROUBLE BUT A TECH WILL BE THERE. CALLS AT 4 SOMETHING TECH CANNOT COME AND CANNOT COME ON SATURDAY. VERY DISAPPOINTED TO SAY THE LEAST.WILL NOT USE THEM EVER AGAIN. NOT PROFESSIONAL AT ALL.
21:26 18 Jun 21
Will never use again. Tried overcharging me 3x the price of actual parts pricing
11:26 18 Jun 21
19:30 17 Jun 21
10:36 17 Jun 21
Kenny was very professional and very nice and pleasant to speak to. Highly recommend
14:57 16 Jun 21
14:59 15 Jun 21
Everyone we spoke with or met in person were completely professional and competent. I would most highly recommend Dougs
16:06 13 Jun 21
19:19 10 Jun 21
VERY PROFESSIONAL AND FRIENDLY INSTALLERS. VERY HAPPY WITH THE SYSTEM I HAVE AND WOULD RECOMMEND DOUG'S SERVICE COMPANY TO ANYONE.
16:15 03 Jun 21
Service and maintenance of ice maker. Very pleased
23:52 02 Jun 21
Very experienced, professionalVery nice, polite technicians.Great Company!!!
21:23 31 May 21
16:52 26 May 21
Shawn and Daniel were friendly and professional. They found a problem that would have caused us issues with our A/C and were able to repair it the same day!
19:23 25 May 21
Friendly and professional service . Very knowledgeable technician .
Lisa Marie Balderas
18:41 25 May 21
Technicians are very professional, but This will be the 3rd trip out to our place ($99.00 each time) and still not fixed, there’s been no set diagnosis or repairs on our mini split unit. I’m questioning the knowledge/training for these specialty units cause I’m feeling like I’m just pouring money straight into they’re pockets with no success in fixing the problem. First time, I was told it was a coolant/leak issue and now 2nd time it’s a fan. Still not fixed. I chose Doug’s because they are supposed to be Daikin specialist? 5 stars all day for the Techs and Customer Service, but at the end of the day I’d like the problem to be fixed and be satisfied with the Service I’m paying for.
17:12 13 May 21
All Service Technicians very good, Service Managers are sometimes Techs also. Quick response, knowledgeable professionals plus trustworthy, which is difficult to find nowadays.
19:39 12 May 21
Doug's services is worth every penny! Big Thanks to Justin Spaulding and Nick Courteaux of the install crew for making this experience easy. You both did an amazing job. Both were very helpful and knowledgeable. Couldn't have asked for a better crew and company! We will be using Doug's again!
02:39 11 May 21
Excellent experience thus far. Joey was very polite, respectful, courteous, professional, knowledgeable, informative, and efficient! All of which we greatly appreciated! He was patient with us and had good dialog in answering all our questions and concerns. He made us feel very comfortable with no pressures in making our decisions. Hoping the continued process can all go as well! Thank you Joey!
16:27 06 May 21
17:34 26 Apr 21
Fantastic service!!! Sergio is top notch!! Thank you so much!!!
21:59 22 Apr 21
20:50 21 Apr 21
TORY Clement is a FANTASTIC & PLEASURABLE service specialist from Doug's Serve company in Thibodaux! Tory had such expertise and knowledge to complete the jobs I needed done.His protocols for keeping me/himself safe from Covid 19 was right on time! Tory entered back and forth numerous times through my front door and he always kept his mask on!I would truly recommend Tory Clementfor all of your electrical work with CONFIDENCE & SATISFACTION!!
18:58 19 Apr 21
Did a good job. We were expecting about 4hrs but job was done in 2. Mess cleaned up and all. A little pricey but good job.
Very pleased. The technicians Justin and Nick were very professional and courteous. Definitely will use them again in the future.
18:56 28 Jul 21
Justin and his crew were absolutely wonderful and very professional! They were quick and friendly with every bit of service and information! I would definitely recommend Dougs and their team to any of my family and friends!
15:05 27 Jul 21
I’ve used Dougs on a few occasions, to do a new central a/c system and ducts, a/c preventive maintenance and most recently to unclog a drain. Each time they have come out it has been a pleasure doing business with them.