Fantastic service!!! Sergio is top notch!! Thank you so much!!!
21:59 22 Apr 21
20:50 21 Apr 21
TORY Clement is a FANTASTIC & PLEASURABLE service specialist from Doug's Serve company in Thibodaux! Tory had such expertise and knowledge to complete the jobs I needed done.His protocols for keeping me/himself safe from Covid 19 was right on time! Tory entered back and forth numerous times through my front door and he always kept his mask on!I would truly recommend Tory Clementfor all of your electrical work with CONFIDENCE & SATISFACTION!!
18:58 19 Apr 21
Did a good job. We were expecting about 4hrs but job was done in 2. Mess cleaned up and all. A little pricey but good job.
16:21 19 Apr 21
15:00 16 Apr 21
03:44 16 Apr 21
We love Doug's here at Abbey Glen. Always on time, always ready to work, very knowledgeable about the service, always satisfied!Thanks for all you do!
17:47 12 Apr 21
Generator would not start. Tory showed up in a timely manner and had out generator up and running in no time. Great service!
22:49 09 Apr 21
Had a great first time experience with our technician . He was very helpful and very informative thank you again and look forward to doing business with yall.
14:44 08 Apr 21
16:55 07 Apr 21
MY TECHNICIAN WAS SO AMAZING, AWESOME JOB!!
02:42 07 Apr 21
Myk L Ordoyne
01:03 07 Apr 21
Samuel was very informative and upfront. Very professional and courteous. Doug's past service was prompt and efficient.
19:53 01 Apr 21
Marlin Blanchard, master plumber, installed a new water heater in our home. He was very professional and extremely knowledgeable, and he answered all of my questions in layman’s terms. Upon completing the job in a very efficient manner, he made sure that the area was cleaned to my satisfaction. I encountered a small glitch after he had left, so I immediately called Doug’s and Marlin came right out! I have always been impressed with the quick responsiveness of the staff, and this was no exception! First class operation in my book!
18:45 31 Mar 21
Nick Courteaux was the specialist who came to do my annual maintenance on AC and Heating. He was very professional and courteous. He explained what he would be doing before hand. He did an excellent job cleaning my outdoor units and checking all indoors things. He even helped us set up a meeting regarding installing a generator. We were very pleased this year with the service. Thank you Jeff Tauzin
01:30 31 Mar 21
19:40 30 Mar 21
I've used Doug's for several years and have always been satisfied until recently. During a service call that was covered under my home warranty the technician sold me an air scrubber ($3000) after I told him I was moving on 3/17/21 into a new home. He stated we can move it to the new home when you move. I feel that I experienced a pressure sale and I had electricians in at the same time working on power outlets as well as on multiple Webex zoom calls working from home. The last several weeks have been hectic closing on the new house and moving. My wife and I decided we didn't want the air scrubber moved to the new house and called Doug's to have it removed. The team lead Emmy relayed a message to me from Kristy the general manager that I was 18 days past the 30 day mark to have it removed and therefore nothing could be done except pay the $3000 for the air scrubber in the house I no longer live in. I feel taken advantage of and am totally shocked at the hard sales tactics and refusal to remove the item! This is not the culture of the company that I've done business with for over 10 years. Mr. Jeff Theauzin, I cannot believe you are aware that this has occurred under your leadership and business reputation. I'm hopeful that someone will rectify this situation and do the right thing.
01:19 26 Mar 21
18:17 19 Mar 21
They were very responsive and gave me an appointment pretty quickly. They diagnosed and fixed the problem right away and gave me an estimate for other problems that will need fixing in the future.
18:09 19 Mar 21
Andrew was very professional and knowledgeable.
01:40 19 Mar 21
Mixed feelings. Not a bad company, but be wary. The first time they came out to fix our water heater, they were awesome. Tech really knew what he was doing and had us with hot water again in no time. When our ac went out a few months later, they again responded promptly, fixed the issue quickly, although it was a little pricey. However, we were told financing would be zero percent interest, but the finance company they sent our account to charges interest.Finally, a few months ago they contacted us to do the annual ac cleaning and inspection that came with the membership. My ac was working just fine - no issues since we replaced the part last year. The tech was nice and seemed competent, but when he then proceeded to tell me the part we had replaced needed replacing again, and we also needed a few other parts that ended in an invoice for $1200. For an ac that has yet to have any problems. I was put off by the fact that they contacted me to do an annual cleaning on a perfectly fine unit but still managed to try to bill me for what appears to be unnecessary 'repairs'. We declined the offer for service and ended our membership, and will be exploring other options next time we need service.
14:19 17 Mar 21
01:07 17 Mar 21
04:32 14 Mar 21
Great service. Worked around my schedule and I didn’t have to wait weeks to get my ac installed. The service technicians Andrew and Donald were prompt, polite, and professional. I would have trusted them at my residence - even if I wasn’t there. Will use this company for all future A/C needs
15:17 12 Mar 21
Marlin Blanchard did an awesome job! He was very informative, professional, helpful and honest. Very satisfied with our new shower fixtures. Highly recommend!!UPDATEAfter getting this done ($1000 of work) Dougs treated us like like we didnt matter when we called in with a clogged drain and were told no one could help us for an entire week!
02:17 06 Mar 21
Sergio was attentive and patient with my questions. He was efficient in installing the replacement fan motor for my AC. He was also very kind and personable.
17:21 23 Feb 21
Always a pleasure to work with Doug's! So professional!
00:18 16 Feb 21
Pink Frog AKA Charlotte
21:36 12 Feb 21
They came and Install HVAC Mobile Home System they did a great job.
14:50 10 Feb 21
Kenny was very professional , I felt confident in what he said. He and the company both communicated very well. I liked them well enough that I asked for a company sticker to place inside my whole house generator. I would recommend them highly.
17:09 01 Feb 21
The technician, Larry, was very thorough and informative. We’re very satisfied with his work and attitude. Will definitely request his service on our next call.
18:23 29 Jan 21
For annual Generator service, technician was prompt, professional, knowledgeable and courteous!
15:42 27 Jan 21
Excellent product and service! Many thanks to Samuel, Joey, Justin and Kyle. Their kindness, professionalism, expertise made my day!Thanks Daniel Tabor, for your help. Best Wishes to you. B. Morello
21:21 23 Jan 21
Previously had a horrible experience, but decided to give another shot. The tech sent this time was very professional and experienced. Prices are a little steep if you don't know anything about HVAC services.
17:44 19 Jan 21
20:45 21 Dec 20
Samuel Bigham arrived on time and introduced himself. He had a positive and friendly demeanor. Samuel immediately explained what he was going to be doing and that if I had any questions, just ask. He explained everything he was doing as he was doing it. Took about 45 minutes to complete routine maintenance and was thorough and efficient in doing so. Would definitely recommend Samuel and Doug’s for all of your HVAC services. Top notch company..... Keep up the great work Samuel and Doug’s......
00:17 10 Dec 20
Same day, exceptional, friendly and qualified professional service. Kenny was so polite and professional. Very knowledgeable and explained everything to us! Thank you for helping us get the job done!!
23:45 03 Dec 20
All Service Technicians very good, Service Managers are sometimes Techs also. Quick response, knowledgeable professionals plus trustworthy, which is difficult to find nowadays.
00:01 02 Dec 20
Kenny R. was very professional and knowledgeable about the problem with our heater. He knew exactly what the issue was and fixed it quickly. We are very pleased with Doug’s.
02:36 26 Nov 20
very good, timely and tech was very good and pleasant
00:24 19 Nov 20
Sergio Lebouef was amazing! He took his time, answered any questions I had, and was on top of things. He called to let me know he was on his way and was here the time he was scheduled. Couldn't ask for better! Thank you again!
23:33 05 Nov 20
Kenny was great as always. Very professional and knew exactly what the problem was when I told him the code on my generator.
22:22 23 Oct 20
The team at Doug's AC in Thibodaux, LA is outstanding. I called to get a free estimate for AC replacement and they arrived two hours later. They were honest and very informative with replacing my AC. I received my quote and it was competitively priced to other local AC companies I received quotes from. The install team did a fantastic job and arrived on time. I highly recommend Doug's AC in Thibodaux, LA.
19:39 22 Oct 20
I could not be more satisfied with Doug’s. When my a/c unit went out in late afternoon, they sent out someone the same day (after hours) to check it out. My unit was old and could not be repaired. The next morning Joey came to my house first thing in the morning and gave me a price for a new unit. They actually installed the unit the same day! Doug’s always calls to say when they are headed your way and sends texts to verify services as well. We have a generator which was also installed by Doug’s. They are a first class business!
Bush Baby Bush
16:04 22 Oct 20
Thoroughly impressed with the knowledge of Kenny and the in-depth communication about what he was doing and why. Kenny not only performed his task however, he gave insight as to ways to continue to improve the quality of the equipment. It shows that Kenny is extremely passionate about his job and providing quality service for his customers. I would highly recommend this company and Kenny to anyone that his seeking a constant professional and a professional organization like Doug’s Service Company.
22:40 21 Oct 20
19:54 16 Oct 20
The team at Doug's did a awesome job. From the first phone call to set up appointment to the installation. Everyone was friendly and helpful.
18:02 15 Oct 20
Great Service, knowledgeable Personnel , great Products! Thanks Brader!
04:31 12 Oct 20
UNPROFESSIONAL. The technician did not call after the diagnostic visit to give the quote to replace the broken part on our AC. After we reached out, the technician told us a ridiculously high number to replace the part & also tried to convince us to get a brand new system, which he said we could set up a payment plan for. We decided to just fix the broken part. When we asked how much of that cost was for the actual part, he said he would have to check with the parts department and call us back. How he was able to come up with a quote without knowing the price of the part was beyond me. We never got a call back. We have since tried to contact him with no answer. We ended up going somewhere else and were able to get the part changed for half of the price that we were told.
Impeccable customer service and check up! Thanks! Will definitely use again~
Josh and Deserae Dickerson
00:00 31 Dec 20
Ask for Kenny Rivero great guy really informative on what was happening with the unit and what he was doing to solve the issue. Made the repair in a timely manner and correct. Will definitely be calling back and asking for Kenny, and thanks to Doug's for getting me out of the heat.